MyQuest^®

Yes, you can continue to use the MyQuest® for patients mobile app. Versions of the app are available for both Apple^® and Android^™ devices.

We also offer a mobile device view which you can access with your mobile device's browser via the same address (MyQuest.QuestDiagnostics.com) that you use on your computer.

When you have your Quest Diagnostics® lab test results sent directly to your Quest Account, you can use MyQuest® on any web-enabled device (computer, tablet, phablet, or phone) to access your lab test results wherever you may be. Additionally, you can schedule appointments, and in some cases, purchase testing.

Yes. You can securely view MyQuest® lab test results in the Apple^® Health app on Apple^® iPhones^® running iOS 11.3 or later. Visit the Apple® Health App support page for information on adding Quest Diagnostics® to your health records.

In addition to providing a convenient way to view your lab test results, your Quest Account provides you with access to many different Quest Diagnostics® services such as appointment scheduling and online billing.

Use the following steps to create a MyQuest® account:

1 Go to MyQuest.QuestDiagnostics.com and then click Create Account.

2 Type a Username and Password, reenter your password, and then click Next.

3 On the Step 1 of 3: Tell us about you page, complete all required fields and then click Next.

4 On the Step 2 of 3: Tell us more about you page, complete all required fields and then click Next.

5 On the Step 3 of 3: Select your communication preferences page, select the check boxes next to Email and/or Text for each notification category to indicate your notification preferences and then click Next.

6 On the Review your information page, review your personal information and notification preferences, make any changes if needed, and then click Create Account.

Your personal information is used to match you to your results.

7 If a reCAPTCHA window appears, select the specified items and then click Verify; otherwise, continue with the next step.

8 Access the email account that you entered in step 4 and open the “Registration Email Confirmation” email from [email protected]. If you don't see it, it might be in your spam folder.

9 Click the Account Confirmation page link to verify your email address.

10 Go to MyQuest.QuestDiagnostics.com and SIGN IN.

11 When prompted, click Verify Identity to start the identity verification process.

Note: If you skip identity verification, you will not be able to view your results in MyQuest until your identity is verified.

12 Follow the onscreen instructions.

13 When the Identity Verification Successful! message appears, click Return to MyQuest.

Congratulations! You have successfully created a MyQuest account and verified your identity. If you had lab tests done at Quest Diagnostics® within the last year, those results will begin populating MyQuest within 24 hours. For any new testing, check the In progress section of the Results tab to see the estimated delivery date(s) for your results.

Note: The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

Create a MyQuest account quick reference guide

Go ahead and start creating a new account. If the demographic information you enter is a match to an account we have on file, an account recovery page will display with a partial email address for the account. For example, if an email address associated with an account is [email protected], you would see A.*****[email protected]. If you think this was your account, based on what you can see of the email address, you can click the Recover button and receive an email (at the indicated email address) with your MyQuest® account username. If you don't think this is your account, continue creating a new account.

Quest Diagnostics® uses identity verification to verify the identity of an individual in order to grant a patient appropriate access to healthcare records in a situation where they are not physically present. This is a necessary step in protecting sensitive healthcare information online. The identity verification technology Quest uses verifies that a patient is a real person and that the patient is also who they say they are.

If you choose not to verify your identity, you will continue to have access to your MyQuest® account, but you will not receive results in your account until your identity is verified. But, once your identity is verified, you will not need to verify your identity again unless your demographic information changes (name, address, phone number, or email address).

To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics may use one or more of the following methods to verify your identity:

• Knowledge-based authentication (KBA). KBA is a security method that asks several personal questions based on data gathered from a large compilation of public records and other commercially available data sources. Only you can answer (to prevent guessing) these questions; things like the color of a car you owned some years ago, or the address of a town you lived in. Different questions are presented on each attempt so that someone can’t read questions, look up answers, then come back and try again. KBA verification is provided by LexisNexis®.

Requirements: None

• Two-factor authentication (2FA). 2FA is a security method that requires 2 forms of identification, such as a password and a code texted to a mobile phone. When you registered for a MyQuest account, you set up a username and password. This password is the first method of identification. The second method of identification is a code that will be sent to the cell phone number associated with your MyQuest account. 2FA is provided by Incode Technologies, Inc.

Requirements: A mobile phone with text messaging

• Document verification, facial recognition, and liveliness check. These security methods verify that your government-issued identification is real and then check your self-portrait (selfie) to make sure it is real (not a photograph) and then compare your selfie to your government issued ID. When these security methods are used together for identity verification it is called biometric identity verification (or biometric processing). Biometric processing services are provided by Incode Technologies.

Requirements:

• A mobile device (phone or tablet) with internet access and a camera

• A government-issued ID. This can be a driver's license, state ID, resident card, passport, or visa

Notes:

• Quest uses LexisNexis, a third party vendor, for KBA authentication

• No private records or credit data are used

• Quest does not have access to or save the information used during any point in the KBA verification process

• Quest uses Incode Technologies, a third-party vendor, for 2FA, document verification, facial recognition, and liveliness check

• Quest doesn't receive any photos of you or your ID

• The details you provide will be deleted 30 days after you're verified

• Quest does not share any protected health information (PHI) with identity verification services

If you are unable to complete the online identity verification process, you can

• Verify your identity at a patient service center the next time you come in to have a sample collected

• Reach out to a MyQuest® customer support representative using our Message Quest form

You will receive an email asking you to confirm your MyQuest® account. Just click on the link and a screen will appear stating that your account has been confirmed. If you want to finish setting up your MyQuest account, sign into MyQuest and verify your identity.

First, check your spam filter—it may be preventing the email from reaching your inbox. If you still have not received the email, please use the Quest Assistant to contact us. We will need to know the email address you used to create the account and the approximate date and time when you completed the registration process.

Once your identity is confirmed, results will start appearing in your account within 24 hours, but it may take up to a full week for your MyQuest® account to populate with results for all of your tests that were performed within the last year.

If you recently visited a patient service center, had your sample collected at your doctor's office, or had your sample collected at home, check the In progress section of the Results page to see the estimated delivery date(s) for your lab results.

If you don’t see tests from your lab order in the In progress section of the Results page (with an estimated date of delivery) or see at least 1 of your lab results in the Completed section within approximately a week of sample collection, go to your Results page and click the Request Test Results button. Next, follow the instructions to request your lab results.

If you want access to your historical results dating back to January 1, 2010, go to the Results page, scroll to the bottom of your results list, and tap or click the Find my historical Quest results link (located under Looking for your historical lab test results?). If you don't see this option, your account is up to date and you don't have any additional electronic lab results.

Notes:  

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, you can submit a written request using any patient access form. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

Yes, we implement industry best practices, such as secure HTTPS encryption, to protect your information. We require a username and password to access your information and after 30 minutes of inactivity, you are automatically logged out. Our servers comply with all regulatory rules associated with protecting health information.

At this time, the only health information you can include for your family are lab test results. You can receive lab test results for verified loved ones and family members who are part of your circle.

There is no limit to the number of lab test results that can be saved in your account.

Minors ages 13 to 17 can create a Quest Account, access MyQuest®, and if identity verification is completed, receive lab test results.

If you want to receive lab results by mail, fax, or email, you can submit a written request using any patient access form. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

We wanted to let you know that you can have your Quest Diagnostics® test results sent directly to a free MyQuest® account. You can view your results in MyQuest on any web-enabled device (computer, tablet, phablet, or phone) wherever you may be. Additionally, you can schedule appointments, and in some cases, purchase testing.

The doctor who ordered your lab tests will be provided with a copy of the results. You can contact your doctor for your results and you can also review your results in your MyQuest® account.

When you see an error message, that means we cannot find a data match for you. The account creation process will take a bit longer because we will be unable to automatically populate demographic information fields with your information. You will have to type it in.

Use the following steps to retrieve your username:

1 Click Sign in, and when you are on the Sign In page, click Forgot Username (located under the Sign In button).

2 Type the first name, last name, email address, and date of birth associated with your account.

3 Click Continue.

You will be sent an email from [email protected] that contains your username.

4 Go to your email (the 1 that is associated with your account) and look for the email from [email protected] with the subject of Forgot Username Email. If you don't see it, check your spam folder.

5 If you have forgotten your password, continue with the FAQ below.

Retrieve your username video tutorial

Retrieve a forgotten username quick reference guide

Use the following steps to reset your password:

1 Click Sign in, and when you are on the Sign In page, click Reset Password (located under the Sign In button).

2 Type your username and click Continue.

You will be sent an email from [email protected] that contains a verification code. This verification code will only remain valid for 30 minutes.

3 Go to your email (the one that is associated with your MyQuest® account) and look for the email from [email protected]. If you don't see it, check your spam folder.

4 Type the verification code and then click Continue.

IMPORTANT! If you clicked Resend code, make sure to use the code in the email that has the same ending numerals as specified in the on-screen message.

5 Type your new password, and then type it again to confirm.

Passwords are case-sensitive, must be 8-22 characters in length, and contain at least 1 alphabetic and 1 numeric or special character.

6 Click Continue.

7 When you see the Your password has been reset message, click Back to Sign In and then sign in to your account.

Reset your password video tutorial

Reset a forgotten password quick reference guide

You can update your email address on the Account Settings page. Click the person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your email address, you will need to reverify your identity if you want to keep receiving lab test results.

You can update your name on the Account Settings page. Click the person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your name, you will need to reverify your identity if you want to keep receiving lab test results.

You can update your address on the Account Settings page. Click the person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your address, you will need to reverify your identity if you want to keep receiving lab test results.

You can change your password on the Account Settings page. Click the person () icon > Account Settings, scroll down to the Security & Sign In section, and then click Change Password next to Password. Passwords must include at least eight characters and contain at least one alphabetic and one numeric or special character. Additionally, passwords are case-sensitive and cannot be the same as your Username.

You can update your insurance information on the Account Settings page. Click the person () icon > Account Settings, and then click the pencil () icon next to Insurance Information. For more information on filling out the insurance information, see Preregistration and Insurance .

Click the person () icon > Account Settings, scroll down to the Communications Preferences section, and then change your preferences for each of the following:

• Insights and Promotions: Select this check box to receive insights and promotions from Quest or its affiliates and subsidiaries.

• Clinical Trial Opportunities: Select this check box to receive information about clinical research trial opportunities from Quest or its affiliates and subsidiaries.

Note: Select the Unsubscribe from all Quest Updates check box to clear the above check boxes and stop receiving emails. It can take up to 10 days for Quest to stop sending you email updates.

Click the person () icon > Account Settings, scroll down to the Communications Preferences section, and then change your preferences for each of the following:

• Insights and Promotions: Clear this check box to stop receiving insights and promotions from Quest or its affiliates and subsidiaries.

• Clinical Trial Opportunities: Clear this check box to stop receiving information about clinical research trial opportunities from Quest or its affiliates and subsidiaries.

Note: Select the Unsubscribe from all Quest Updates check box to clear the above check boxes and stop receiving emails. It can take up to 10 days for Quest to stop sending you email updates.

Here are a few things to consider before deactivating your account:

• What happens when you deactivate your account? When you deactivate, you will immediately lose access to your lab results and all messages in your MyQuest® account. You will lose access to your My Circle members (caregiver and dependent accounts).

If you used your MyQuest credentials to access questhealth.com or the Genetic Insights dashboard, you will no longer have access.

Data sharing with connected accounts (eg, Apple® health) will end.

• What if I want an account in the future? You will be treated as a new account holder. For privacy reasons, if you have changed personal information such as your name or your address, we will not be able to automatically provide historic lab results or other historic information. Your account will contain only the notifications and lab results from orders that match your current personal information.

• Before you deactivate your account. View your Quest accounts accessed with MyQuest credentials (MyQuest, questhealth.com, Genetics Insights dashboard) and save what is important to you. In MyQuest, you can email, fax, or print your lab results. You can print messages on the Inbox and Sent tabs and download any of their attachments. Review FAQs in each service for additional help in saving important information.

Complete the following steps to deactivate your MyQuest account:

1 Log into MyQuest.

2 Click > Account Settings > Deactivate Account.

3 Review what happens when you deactivate your account, and then click Continue.

4 Type your password, and then click Deactivate Account.

5 When prompted, click Yes, deactivate account.

6 Click Return to Home to return to the MyQuest home page.

Your account is deactivated and a confirmation email is sent to you.

If you don't want access to your MyQuest® lab test results in your Apple^® Health app, you can remove Apple Health app's access to your MyQuest lab test results by managing device authorizations. To do this, sign into MyQuest and then click the person () icon > Account Settings, scroll down and click the Manage Device Authorizations section. Next, click Remove Device next to Apple Health.

Having personal information such as your name, phone number, email address, and date of birth lets us hold your appointment for you. We may use your email address or phone number to provide you with information such as confirmation of your appointment, reminder notifications, or notification if a Quest Patient Service Center has an unplanned closure. Also, the state of NJ may request additional personal information for public health reporting.

Each state has its own reporting requirements, and Quest may be required by law to send your results, including personal information you have provided, to a state department of health for public health reporting. For more information about how we use your information please see our Privacy page.

We have added an optional gender identity question to be more inclusive. Additionally, if gender identity is provided, it may enable faster results. Sharing personal information such as gender identity is up to you, and you have the option to select Choose not to disclose for this question.

No. Sharing personal information such as gender identity, is up to you; you also have the option to select Choose not to disclose for this question.

"My Circle" keeps you updated on your family’s health through shared access to Quest appointments and lab test results. It is an important tool for both caregivers and parents. Once you have access to your loved one's lab test results, you can stay updated on your family’s health and support them in making healthy decisions. Your circle provides you with the following ways of looking at information in MyQuest©:

• The Individual View. Click your name to view your health information, regardless of whether you're looking at Activity, Appointments, Results, or Messages. If you haven't set yourself up as a parent or caregiver, this is the only view you will have. If you are a parent or caregiver, you will have more people in your circle. (These are the family members and loved ones you have already established a caregiver relationship with.) You can click on each of the people in your circle individually and see health information specific to your selection.

• The Everyone View. The Everyone view is only available when you have added people to your circle. When you are in the Everyone view, you will see a combined view of health information for all of the people in your circle, be it Activity, Results, or Messages. (Appointments will only show you the appointments that you scheduled; including ones you schedule for your family members or loved ones.)

Note: The Everyone view is the default view. If you have people in your circle, everyone's information will be visible when you sign in. If you only want to see your information, click your name.

Your circle is composed of family members and loved ones for whom you are a caregiver. Your circle helps you stay updated on your family and loved ones' health and lets you support them in making health-related decisions. Others can also add you to their circle (and be a caretaker for you).

The family members and loved ones that appear in your circle are composed of 2 different types of relationships. These relationships are defined as follows:

• A Caregiver relationship. This relationship is between 2 people who are both registered MyQuest® users. You can either request to be someone else's caregiver or register someone to be your caregiver.

Note: Users who are under 18 cannot register someone as a caregiver or request to be someone else's caregiver.

• A Dependent/Sub-Account relationship. This is a relationship that you create and maintain for another person, such as a child, an elderly relative, or an incapacitated adult. The dependent's health information is linked to your account, and can only be accessed by you when you sign into your MyQuest account.

You can receive your dependent's lab test results after you verify your relationship (so that you can be identified as a verified personal representative). To be identified as a verified personal representative for an adult dependent, you must provide legal documentation (for example, a birth certificate, court documents, power of attorney, a health proxy, etc). For a child dependent, you must attest that you are the parent or legal guardian; you do not need to provide any legal documentation.

Please note that once you have verified your relationship, you may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]). Additionally, some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

Notes:

• Users who are under 18 cannot create a dependent/sub-account.

• Prior to verifying your relationship with a dependent, you must verify your identity and agree to the terms and conditions.

You have to register someone as your caregiver and then select the information that you would like to share with them.

Note: The family member or loved one whom you would like to be your caregiver must be at least 18 years old, have a MyQues®t account, and you will need to know their MyQuest username.

To register someone as a caregiver:

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Click Register Caregiver (under Register Someone as Your Caregiver) and then follow the instructions to register a caregiver.

The recipient will receive an email from MyQuest (on your behalf) requesting that they become your caregiver (and add you to their circle).

There are 2 different ways to become someone else's caregiver:

• You can be a caregiver for a friend or family member who already has a MyQuest® account (or wants to create one). For this type of relationship, you send them a request asking to be their caregiver.

• The second type of caregiver is one who creates a dependent/sub-account for a child or adult dependent. To be a caregiver in this relationship, you must be a verified personal representative for the dependent. To be identified as a verified personal representative for an adult dependent, you must provide legal documentation (for example, a birth certificate, court documents, power of attorney, a health proxy, etc). For a child dependent, you must attest that you are the parent or legal guardian; you do not need to provide any legal documentation.

You have to request caregiver access or create a dependent/sub-account to add someone to your circle.

Note: If you are under the age of 18, you cannot be someone else's caregiver; nor can you create a dependent/sub-account.

If you want to request to be someone else's caregiver, use these steps.

(If the person already has a MyQuest account or is likely to create a MyQuest account).

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Click Send Request (under Request to be Someone Else's Caregiver)and then follow the instructions to send the request.

The recipient will receive an email from MyQuest (on your behalf) requesting caregiver access. If the person already has a MyQuest account, they can click a link in the email and accept your request to be a caregiver. If the person doesn't have a MyQuest account, they can click a link in the email, create a MyQuest account, and then accept your request to be a caregiver. Once the person accepts, they will appear in your circle.

If you are the parent or legal guardian of a minor child, use these steps to create a child dependent/sub-account.

(The dependent/sub-account will be linked to your account, and can only be accessed by you when you sign into your MyQuest account.)

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Under Select Your Relationship to the Patient, click Parent or Legal Guardian of Minor and click Create Sub-Account

3 Type in your dependent's information, and then click Next.

4 Review the Terms and Conditions and then click I Agree.

5 Click Parent or Legal Guardian of Minor to indicate your relationship to the patient.

6 Review the attestation, select the check box, and then click I Agree.

7 Your dependent will now appear in My Circle.

Caution! If you make any changes to your personal information or email address, your identity will become unverified. Until you re-verify your identity you will not be able receive new results for yourself or your dependents.

If you have legal authority for an adult child, elderly relative, or incapacitated adult, use these steps to create a adult dependent/sub-account .

(The dependent/sub-account will be linked to your account, and can only be accessed by you when you sign into your MyQuest account.)

Note: You will be required to upload legal documentation that verifies your status as a personal representative; and to do this, you will need an electronic copy. You can take pictures of your documentation with your phone or scan it if you do not already have an electronic copy. Files must be under 1 MB in size and in .png, .jpg, or .pdf format.

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Click Create Sub-Account (under Create a Dependent Account), type in your dependent's information, and then click Next.

If you cannot complete these steps and upload legal documentation at this time, your information will be saved and you will see your dependent's name in MyCircle. The dependent will be listed with a status of Verification Required. Clicking the Verification Required link will then bring you back to where you previously stopped.

3 Review and agree to the Terms and Conditions.

4 Indicate your relationship to the patient, attach the appropriate legal documents for upload and then click I Agree.

You will now see your dependent's name in My Circle with a status of In Review. Approximately 2 business days after your documentation is uploaded you should receive an email indicating whether your request to receive your dependent's lab test results is approved or denied. If you are denied, the email should provide you with information on why your request was denied.

Your dependent's status will also be updated accordingly in My Circle. An approved status will simply be that the dependent's first initial will appear in the circle and the circle will now be a color instead of grayed out. If your legal documentation was not approved for some reason, your dependent remains on the My Circle list with a status of Not Verified! If you need additional information on why your documentation was denied, please refer back to the email. Additionally, when you are ready to re-submit your legal documentation, you can click the Not Verified! link to return to the page where you upload documentation.

Caution! If you make any changes to your personal information or email address, your identity will become unverified. Until you re-verify your identity you will not be able receive new results for yourself or your dependents.

You do not have to ask your caregiver to remove you from their circle. You can remove their caregiver status, and then you will be automatically removed from their circle. This can be done from the Managing Your Circle section on the Account Settings page.

Use the following steps to remove a caregiver.

1 After you sign in to MyQuest®, click the person () icon > Account Settings, then scroll down and click Manage Your Circle.

2 Under Your Caregivers click the pencil () icon next to the person you want to remove as a caregiver, then click Remove as Caregiver.

You can manage your circle from the Account Settings page. Use the following steps to remove a caregiver or dependent/sub-account.

1 After you sign in to MyQuest®, click the person () icon > Account Settings, then scroll down and click Manage Your Circle.

2 Under Your Dependents, do the following (based on relationship type):

• If you are in a Caregiver relationship with the person you want to remove from your circle, click Remove (next to the person's name).

• If you are in a Dependent/Sub-Account relationship with the person you want to remove from your circle, click the pencil () icon next to the person's name, and then click Remove.

It depends on your relationship. Refer to applicable relationship type for an answer:

• A Caregiver Relationship. If someone in your circle has provided you with access to their lab test results, you will be able to view them in My Circle. If you cannot view lab test results, then you need to speak with your family member or loved one and ask them if they are willing to share them. If someone in your circle does want to share lab test results, they will need to access their MyQuest® account and update the list of information that they share with you to include lab test results.

• A Dependent/Sub-Account relationship. If you have created a dependent/sub-account for another person and have either attested, or provided proof, that you are a verified personal representative for that person, you should have access to their lab test results and be able to view them in My Circle.

If you are a parent, unless you revoke your status, you will be a verified personal representative until your child reaches the age of majority for the state in which the child resides. Otherwise, you will be a verified personal representative for your adult dependents until the date your legal documentation indicates that you no longer have the authority to make legal decisions on your dependent's behalf.

Caution! If you make any changes to your personal information or email address, your identity will become unverified. Until you re-verify your identity you will not be able receive new results for yourself or your dependents.

At this time there is no way to transfer a dependent/sub-account to a MyQuest user. You can print, fax, or email any information in the dependent/sub-account.

It depends on your relationship. Refer to applicable relationship type for an answer:

• A Caregiver Relationship. Yes, MyQuest will send an email as follows:

• If you are the caregiver, then the email will notify the recipient of your care that you have removed them from your circle, and that you will no longer have access to their health information.

• If you are the person who is the recipient of care, then your caretaker will be notified that their caregiver privileges have been revoked and you will be automatically removed from their (your caretaker's) circle. Additionally, this person will no longer have access to any of your health information.

• A Dependent/Sub-Account relationship. As a personal representative who maintains a dependent/sub-account, only you can remove yourself as a caregiver. If you revoke your verified personal representative status, you will no longer receive your dependent's lab test results and if you remove your dependent from your circle, you will delete any and all of your dependent's information (including lab test results).

Sign in to your MyQuest account. By default, you are in Everyone view and can see health information for everyone who is in your circle. You will see everyone's health information, be it Activity, Results, or Messages. (Appointments will only show you the appointments that you scheduled; including ones you schedule for your family members or loved ones.) To view only your health information or to view only the health information for one of the family members or loved ones in your circle, click the person's name.

Your caregiver can print, fax, or send (via non-secure email) a copy of your lab test results. When this happens, you will receive an email notifying you that your lab test results were distributed.

If your caregiver has access to your lab test results, your caregiver will see the lab test results in the same format that you do. For example, if you can view a lab test result in the Interactive Insights® format, your caregiver will also see that lab test result in the Interactive Insights format.

Sometimes incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics® can't always match a lab test result to a MyQuest® account, and in such cases, we can't send a lab test result. To ensure that we can match your dependent's lab test results to your MyQuest account, do the following:

• Check with your dependent's doctor or other healthcare providers (primary care physician, specialists, Quest Diagnostics PSC, etc) to see if your dependent's personal information is current and up-to-date.

• Check your dependent's MyQuest profile to see if the information in it matches the information that their doctor or other healthcare providers have on file.

If your dependent's information is correct, then the issue may be with your account information. If you have recently changed your personal information or email address, then you may have accidentally stopped the delivery of lab test results. To continue receiving your dependent's lab test results, you must reverify your identity.

Note: You may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]) for your dependent. Some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

The Activity page provides you with a scrollable list of appointments and lab test information. This includes:

• estimated delivery dates for lab results

• any reported lab results

• requests for missing lab results

If you are a caregiver or parent, you can view lab test information individually or comprehensively for all people in your circle. On the Activity page, only your appointments are available; you won't see appointments for other people in your circle.

If you have added loved ones and family members to your circle, then the default Activity view is Everyone. To see only your lab test results, click your name. The Activity page will then display only your appointments and lab test results.

Note: You can click a family member or loved one's name to display only the selected person's lab test results.

The Appointments section displays only those appointments that you scheduled for yourself, or for someone in your circle, while signed into MyQuest®.

Under the HIPAA Privacy Rule, patients, patient’s designees, and patient’s personal representatives can get a copy of a patient's lab results. Patients or personal representatives may put their request in writing and Quest Diagnostics® must provide physical copies to the patient within 30 days of the request, if not sooner.

If you sign up for a MyQuest® account and verify your identity, results will start appearing in your account within 24 hours, but it may take up to a full week for your MyQuest account to populate with results for all of your tests that were performed within the last year. And, if you recently visited a patient service center, had your sample collected at your doctor's office, or had your sample collected at home, check the In progress section of the Results page to see the estimated delivery date(s) for your lab results.

Yes. You may receive a copy of your test results and other protected health information via mail, fax or email by completing and sending a Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish. Once your completed form has been received, your test results will be delivered to you within approximately 30 days.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

Yes. After you have your sample collected and it's sent to the lab, all the lab tests that your doctor ordered for you will appear on a single tracking card on the In progress section of the Results page. The tracking card shows which lab tests are currently in progress and which ones are completed and resulted. As each lab test is completed, it will move from the In progress list to the Completed list. Each time a result is available for review, the View link will be updated with the newest results.^* When all the tests your doctor ordered are completed, the tracking card will be removed from the In progress section (top of page) and placed in the Completed section (bottom of page).

The blue bar under your tests (on the tracking card) provides information on the delivery date when all of your tests should be completed. This is an estimate, so the date may change. If a process delay occurs, the blue bar will be updated with information on what you can do to get your results.

And finally, the green bar on the left side of your tests indicates that new, unreviewed results are available.

* Important Notes:

• Some doctors have requested that results only be delivered after all ordered lab tests are completed. If your doctor has made this request, you won't see the results for completed lab tests until all lab tests in that order are completed.

• The completed results that are available for review from View link on the tracking card depends on your doctor's result delivery preferences. This means while lab tests are still processing, you may only be able to view the results for the most recently completed lab test (from the View link), and no results for any other completed lab test on the tracking card. Once all lab tests are completed, you will be able to view all results when the tracking card moves into the Completed section at the bottom of the Results page.

If you need to access your completed results while other lab tests are still in progress, we suggest you print a copy of your results for each lab test as they become available.

After you have your sample collected and it's sent to the lab, all the lab tests your doctor ordered for you will appear on a single tracking card on the In progress section of the Results page. On the bottom of this card, you will find a blue bar with information about the status of your lab tests and an estimated date when all the lab tests listed on the tracking card should be completed. If something changes, a new status bar message will appear and provide information on next steps.

Above the blue bar, each lab test is listed as either In progress or Completed. As each lab test is resulted, it moves from the In progress list to the Completed list and a View link appears on the right side of the card. When you click the View link, you'll see either results for the most recently completed lab test or results for all lab tests that have been completed. The green bar appears each time a new result is ready for viewing.

When all lab tests on a tracking card are completed and the results are available, the tracking card is removed from the In progress section of the Results page and moved down to the Completed section. Here, you will be able to view, print, fax, and email the final lab report (which contains results) for all the lab tests your doctor ordered.

Important Notes:

• Some doctors have requested that results only be delivered after all ordered lab tests are completed. If your doctor has made this request, you won't see the results for completed lab tests until all lab tests in that order are completed.

• The completed results that are available for review from View link on the tracking card depends on your doctor's result delivery preferences. This means while lab tests are still processing, you may only be able to view the results for the most recently completed lab test (from the View link) and not the results for any other completed lab test on the tracking card. Once all lab tests are completed, you will be able to view all results when the tracking card moves into the Completed section at the bottom of the Results page.

If you need to access your completed results while other lab tests are still in progress, we suggest you print a copy of your results for each lab test as they become available.

If your testing was ordered by your doctor, your lab test results (performed by a Quest Diagnostics® laboratory) will be delivered to MyQuest® as soon as they are available. You can check the In progress section of the Results tab to see the estimated delivery date(s) for your test results. If it has been approximately a week since you came in for testing and you do not see a test from your lab order on the Results tab in the In progress or Completed section, click Request Test Results (or the plus [] icon > Request Test Results on your mobile device) and then follow the instructions for requesting lab test results.

After requesting your lab test results, a new item appears on your Activity and Results pages. The item on your Activity page indicates you requested a test result and the item on your Results page provides information about the status of that request.

Notes:  

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws and is included in the estimated delivery date.

If your testing was ordered by your doctor, you should not need to request lab test results. Lab test results (performed by a Quest Diagnostics® laboratory) will be delivered to your doctor and your MyQuest® account as soon as they are available.

If you don’t see tests from your lab order in the In progress section of the Results page (with an estimated date of delivery) or see at least 1 of your lab results in the Completed section within approximately a week of sample collection, go to your Results page and click the Request Test Results button. Next, follow the instructions to request your lab results.

After requesting your results, a new item appears on your Activity and Results pages. This new item on your Activity page indicates you requested a test result and the corresponding item on your Results page provides information about the status of that request.

When lab tests don't show up in MyQuest it is often because incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest. To ensure that we can match your lab test results to your Quest account, do the following:

• Check and confirm your personal information in MyQuest. Click the person () icon > Account Settings, and then click the pencil () icon next to Demographic Information to review and update your personal information.

• Check with your doctor or other healthcare providers (primary care physician, specialist, Quest Diagnostics Patient Service Center, etc) to see if your personal information is current and up-to-date.

You will receive an email or text message notifying you that lab test results are available. Notification preferences can be updated in the Communication preferences section of your Account settings.

You can also sign into MyQuest® and check the In progress section of the Results tab to see the estimated delivery date(s) for your test results.

Note: The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

If your testing was ordered by your doctor, you should not need to request lab test results. Lab test results (performed by a Quest Diagnostics® laboratory) will be delivered to MyQuest® as soon as they are available. You can check the In progress section of the Results tab to see the estimated delivery date(s) for your test results. But, if it has been approximately a week since you came in for testing and you do not see a test from your lab order on the Results tab in the In progress or Completed sections, click the question mark () icon > Message Quest, and use the Quest Assistant to ask where your lab results are.

After requesting your lab test results, a new item appears on your Activity and Results pages. The item on your Activity page indicates you requested a test result and the item on your Results page provides information about the status of that request.

Notes:

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws and is included in the estimated delivery date.

If you have family members or loved ones in your circle, then the Everyone view is the default view, and you see lab test results for everyone who has granted you their permission to view lab test results. (This permission would have been granted when they added you as a caretaker or when you verified that you were a personal representative.) To view only your lab test results or to view only the lab test results for one of the family members or loved ones in your circle, click the person's name.

If you have added loved ones and family members to your circle, then the default Results view is Everyone. To see only your lab test results, click your name. Results will then display only your lab test results.

Note: You can click a family member or loved one's name to display only the selected person's lab test results.

Sometimes incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics® can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest®. To ensure that we can match your lab test results to your Quest Account, do the following:

• Check and confirm your personal information. Check with your doctor or other healthcare providers (primary care physician, specialists, Quest Patient Service Center, etc) to see if your personal information is current and up-to-date. Also, check your MyQuest User Information (located on the Account Settings page) to see if your account information matches the information that your doctor or other healthcare providers have on file.

• Reverify your identity. If you recently changed your personal information or email address in MyQuest or in your Quest Account, you need to reverify your identity to continue receiving your lab test results.

After requesting your lab test results, a new item appears on your Activity and Results pages (for doctor-ordered test result requests). The item on your Activity page indicates you requested a test result and the item on your Results page provides information about the status of that request.

Your lab tests and/or results have not disappeared. They may have moved, or they may not be currently available.

1 Check the In progress section.

Look for the tracking card that represents your doctor's recent order for lab tests. If your doctor has set a results delivery preference, you may not be able to view any results while lab tests are in progress or you may only be able to view the result for the most recently completed lab test. In either case, you will need to wait until your completed tests move from the In progress section, at the top of the Results page, to the Completed section, at the bottom, to see results for all your lab tests.

The messaging in the blue bar displays the estimated delivery date when all the lab tests your doctor ordered should be completed.

Tip: If your doctor's preference only lets you to view the most recent result and you need to access your completed results while other lab tests are still in progress, we suggest you print a copy of your results for each lab test as they become available.

2 Check the Completed section.

If your test's tracking card was in the In progress section, and it's no longer there, all of your lab tests may have been completed and the tracking card has moved to the Completed section. Look there for your results. If you still cannot find them, and it's been more than a week since you had your sample collected, click the Request Test Results button on the Results page and follow the instructions.

If you don’t see your dependent's tests in the In progress section of the Results page (with an estimated date of delivery) or see at least 1 of your dependent's lab results in the Completed section within approximately a week of sample collection, access your dependent's Results page and click Request Test Results (or the plus [  ] icon > Request Test Results on your mobile device), and then follow the instructions for requesting lab test results.

After requesting lab test results, a new item appears on your Activity and Results pages. This new item indicates test results were requested and the item on the Results page provides information about the status of that request.

When lab tests don't show up in MyQuest® it is often because incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics® can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest. To ensure that we can match your dependent's lab test results to your Quest Account, do the following:

• Check with your dependent's doctor or other healthcare providers (primary care physician, specialists, Quest Patient Service Center, etc) to see if your dependent's personal information is current and up-to-date.

• Check your dependent's MyQuest profile to see if the information in it matches the information that their doctor or other healthcare providers have on file.

If your dependent's information is correct, then the issue may be with your account information. If you have recently changed your personal information or email address, then you may have accidentally stopped the delivery of lab test results. To continue receiving your dependent's lab test results, you must reverify your identity.

You may not receive certain sensitive lab test results for your dependent if that person is a minor. For example, pregnancy test results, positive results for drugs of abuse, or results for STIs [sexually transmitted infections]. Some states have laws that prohibit releasing certain sensitive lab test results for a minor, even to an authorized personal representative.

Note: You may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]) for your dependent. Some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

No, Quest Diagnostics® will send you lab test results no matter where your sample was collected, as long as your sample was sent to Quest Diagnostics to be tested.

Lab test results for tests performed within the last year are automatically available electronically through MyQuest®.

If you want access to your historical results, dating back to January 1, 2010 go to the Results page, scroll to the bottom of your results list, and tap or click the Find my historical Quest results link (located under Looking for your historical lab test results?) If you don't see this option, your account is up-to-date and you don't have any additional electronic lab results. After requesting your historical Quest results, it should take approximately 24 hours for your historical results to populate your account. (If you live in the state of Maryland, you cannot retrieve your results electronically at this time. Please request a paper copy.)

Note: Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, you can submit a written request using any patient access form. you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

When you completed identity verification for your MyQuest® account, it populated with results for tests performed within the last year. For any new testing (after sample collection), check the In progress section of the Results tab to see the estimated delivery date(s) for your test results.

If you want access to your historical results, dating back to January 1, 2010 go to the Results page, scroll to the bottom of your results list, and tap or click the Find my historical Quest results link (located under Looking for your historical lab test results?) If you don't see this option, your account is up-to-date and you don't have any additional electronic lab results. After requesting your historical Quest results, it should take approximately 24 hours for your historical results to populate your account. (If you live in the state of Maryland, you cannot retrieve your results electronically at this time. Please request a paper copy.)

Notes:  

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, you can submit a written request using any patient access form. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

• MyQuest does not provide access to pre-employment drug screening, wellness lab test results, ExamOne^® results, or My Lab ReQuest™ results (Arizona residents only).

If your lab test results are available in MyQuest®, you can email, print, or fax a copy of your lab test results from within MyQuest. Otherwise, you can request that your lab test results be sent to you or anyone by mail, fax, or email.

To do this, you can submit a written request using any patient access form. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

Note: If your lab test results are not available electronically, then you must use a patient access form to get a copy of your lab test results.

You can get lab test results to your doctor in several ways:

• Print a copy and hand deliver or mail it

• Email

• Fax

To print, fax, or email your doctor a copy of your lab test results using either of the following methods:

• While viewing your list of lab test results on the Results page, click next to the lab test result and then select the appropriate option.

• From the individual lab test view, click Email or Fax. Click the Print icon to print the lab test results.

Caution! The email you send is unencrypted (unencrypted emails are not a secure means of transfer) and can be accessed by third parties.

You can print a lab test result while viewing your list of lab test results on the Results page or while viewing the lab test results report.

To print from the Results page:

1 Click next to the lab test result you want to print, and then select Print PDF.

The lab test result opens in Adobe Reader.

2 In the Adobe Reader toolbar, click .

3 In the Print dialog box, configure any additional print settings as needed and click Print.

To print while viewing your results:

1 Click and select a view option, as follows:

• Simple. Use this option to only print lab results.

• Standard. Use this option to print lab results and range and over-time graphs.

• Advanced. Use this option to print lab results, range and over-time graphs, and insights.

The selected lab test result opens in Adobe Reader.

2 In the Adobe Reader toolbar, click .

3 In the Print dialog box, configure any additional print settings as needed and click Print.

You can delete a lab test result using either of the following methods:

• While viewing your list of lab test results on the Results page, click next to the lab test result you want to delete, and then select Delete.

• From the individual test view, click Delete.

Caution! You will be unable to recover a deleted lab test result. If you have deleted a lab test result by mistake, contact our customer service team using Quest Assistant to get the deleted lab test result repopulated.

Try each step before proceeding to the next:

1 Refresh your browser. If your lab test results are not available, go to step 2.

For the best experience, please use the latest version of Microsoft Edge™, Chrome™ for Windows or Apple^® Safari^®.

2 Check your notifications for required actions. Click the notifications () icon to see if you have the following message under Required Actions: "You must validate your identity to fully utilize the platform." If this message appears, click Verify to begin the identity verification process.

Please allow a full 24 hours for all your lab test results to be delivered to your account. If 24 hours have passed, and your lab test results have not appeared, go to step 3.

3 If you are still unable to see your lab test results, please contact us.

• If a doctor ordered your tests, go to the Results page, fill out the Request Test Results form, and click Submit.

• If you purchased testing through Quest, click the question mark () icon > Message Quest, and use the Quest Assistant to ask for help viewing lab test results.

Quest Diagnostics® has adopted a new, simplified format that provides you with deeper insight into your health through relevant diagnostic insights. This new format is called Interactive Insights® and enables you to view current lab test results, where lab test results fall within the test's reference range, and how lab test results trend over time. You may also see additional content relevant to the test, such as FAQs or videos, that help guide you when reviewing the lab test results. If you have any questions about your lab test results, speak with your doctor.

The reference range displayed on the trend graph may vary due to potential changes in laboratory testing methods. Please refer to the published reference range on each test report.

If your child is under 18, you can establish a dependent/sub-account for them that is linked to your account. Once you attest to your relationship, you will be able to receive their lab test results. Some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative. Examples of some sensitive lab test results would include the following types of testing: pregnancy, drugs of abuse, or STIs (sexually transmitted infections).

If you want to receive lab results by mail, fax, or email, you can submit a written request using any patient access form. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

Patient access forms can be submitted as follows:

Mail: Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219

ATTN: Clinical Client Services

Fax: 1.855.854.9151

Email: [email protected] [not recommended if unencrypted]

Your results will be sent to you, and Life Time, in an encrypted email within the next 2 weeks. Please contact us at [email protected] if you have any questions or if you have not received your lab test results after 2 weeks.

If you live in Arizona and used My Lab ReQuest™ to order tests, your lab test results are available only through http://www.sonoraquest.com/MyLabReQuest. Please visit My Lab ReQuest for more information on retrieving your lab test results.

Check with your doctor's office. If your doctor's office uses Quanum™ Electronic Health Record (EHR), they can provide you with a MyQuest® invitation (with PIN number) that you can use to establish a doctor connection. After you establish a doctor connection, you can begin receiving lab test results for tests performed at Solstas Lab Partners.

Please contact us and let us help. To do this, sign into MyQuest®, click the question mark () icon > Message Quest, and then use the Quest Assistant to ask why your lab test results cannot be processed.

Your messages will remain in MyQuest®. If you want a copy of a message, you can take a screenshot or use your browser's print functionality. Attachments can be downloaded to your computer by clicking on them.

Messages in your inbox with attachments have a paperclip () icon next to the date. When you view the message, you will see that each individual attachment has a download () icon. To download the attachment, click the file name. If you’re using a computer, the file is automatically saved in your web browser's default download location.

You need to download a message attachment to view it. Click each file name that you want to view, or click Download All to view all of them. If you’re using a computer, the file is automatically saved in your web browser's default download location. You can then navigate to the download location and view each file.

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Creating a MyQuest® account quick reference guide

Quest Assistant can answer many frequently asked questions about MyQuest® and Appointment Scheduling. It can even help you schedule an appointment and determine when your test results should be available. The Quest Assistant is accessible from the bottom of each page by clicking or by clicking the Contact Quest > Message Quest menu option. Once the Quest Assistant opens, just type your question.

If you don't find the answers you are looking for in the FAQs, you can:

• Access the Quest Assistant. The Quest Assistant can answer many frequently asked questions about MyQuest® and Appointment Scheduling. The Quest Assistant is accessible from the bottom of each page by clicking or by clicking the Contact Quest > Message Quest menu option. Once the Quest Assistant opens, just type your question.

• Send us a message. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.

If you need to chat with a real person, you can type "can I speak to a real person", "can I speak with a representative", or "can I speak with an agent" in Quest Assistant. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST).

Yes. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.