Appointment Scheduling

Please be aware that when you visit a Quest Patient Service Center:

• Appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.

• If you walk in, you will have to wait for the next available opening.

Talk with your doctor about any special instructions before your visit. You will need your lab order, photo identification, and insurance card. If your doctor said they would send us the order electronically or by fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor when you arrive at our Quest Patient Service Center.

To check holiday hours for a specific location, visit the Quest Location finder page. Enter the location address in the Search zip code, city or address field and select the location to display its hours of operation. Holiday hours vary by location.

Appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.

Appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. In addition, you will need to check in upon arrival and indicate that you are there to drop off a sample.

Notes:  

• When scheduling an appointment to drop off a sample, please select Sample Pickup/Dropoff as your reason for visiting.

• Remember to bring your insurance card and identification documents.

• Please make sure your name and date of birth are written on each sample.

Yes, a personal representative may drop off your sample at any Quest Patient Service Center. Appointments (in your name) are strongly encouraged and will receive priority. If your personal representative walks in, they will have to wait for the next available opening. In addition, they will need to check in upon arrival and indicate that they are there to drop off a sample.

Notes:  

• When scheduling an appointment to drop off a sample, please select Sample Pickup/Dropoff as your reason for visiting.

• Remember to have your personal representative take your insurance card.

• Please make sure your name and date of birth are written on each sample.

Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.

Wait times can vary by time of day and location. Appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. However, most patients are seen and served in under 20 minutes. If we need to clarify your test order by calling your doctor, it may take longer.

All persons 17 years of age and under, who are not an emancipated minor, need to come with a parent or legal guardian over the age of 18.

Childcare is not available and the waiting area is not attended.

Note: Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your doctor or employer for additional information.

Appointments should be made for drug screening. To schedule an appointment visit the Quest Schedule Appointment page and schedule your appointment.

To check which locations you can go to for drug screening, visit the Quest Location finder page. Enter the location address in the Search zip code, city or address field and select the location. Select Services on the Location details page to see the tests offered at the location. Testing varies by location. You should contact your employer for drug screening results or additional information.

Note: Drug screening testing protocols often have strict rules which do not allow children to accompany the patient during sample collection. Quest Diagnostics® does not provide childcare and the waiting area is not attended; if you bring your children, then also bring someone to watch them while you are in the room providing a sample.

For glucose tolerance testing, arrive at the Quest Patient Service Center fasting and plan on remaining at the facility for the duration of the testing. You will have to remain fasting for the entire testing period, which can take from 1 to 6 hours, depending on the testing your doctor ordered. Please contact your doctor if unsure of the test ordered or if you need further information regarding the test. To check a Quest Patient Service Center for hours, visit the Quest Location finder page. Enter the location address in the Search zip code, city or address field and select the location to display its hours of operation.

If your doctor said they would send us the order electronically, simply log in to Appointment Scheduling and click Schedule Appointment. If we have received your order, it will appear, allowing you to select it and schedule your appointment. If we have not received your order, or if your doctor faxed us your order, select All Other Tests and then schedule your appointment. If we have not received your order by the time you arrive at a Quest Patient Service Center, we will call your doctor to obtain it (as long as you visit our location during your doctor’s office hours).

Please consult with your doctor if you have any questions regarding why a test was ordered.

When you have a MyQuest account, you can do any of the following while logged in:

• Save and access your preferred Quest Patient Service Centers from any computer (or mobile device) when you need to make an appointment

• Have your personal information automatically populate when scheduling appointments

• Review a list of your upcoming scheduled appointments

• Reschedule or cancel upcoming scheduled appointments without searching for them

• Preregister for upcoming appointments

• Pay any outstanding balances with online bill-pay

• Review and manage your lab results via the MyQuest Patient Portal

Without having an account you can only schedule, preregister, update, or cancel appointments.

Based on the Children's Online Privacy Protection Act of 1996 (COPPA), patients under 13 years of age cannot create a MyQuest Account. Minors 13 and over may create a MyQuest Account, but functionality is limited.

We implement industry best practices, such as secure HTTPS encryption, to protect your information. We require a username and password to access your information, and after 30 minutes of inactivity, you are automatically logged out. Our servers comply with all regulatory rules associated with protecting health information.

You will receive an email asking you to confirm your MyQuest Account. Just click on the link and a screen will appear stating that your account has been confirmed.

First, check your spam filter—it may be preventing the email from reaching your inbox. If you still have not received the email, please contact us and provide us with the email address used to create the account and the approximate date and time when the registration process was completed.

Here are a few things to consider before deactivating your account:

• What happens when you deactivate your account? When you deactivate, you will immediately lose access to your lab results and all messages in your MyQuest® account. You will lose access to your My Circle members (caregiver and dependent accounts).

If you used your MyQuest credentials to access questhealth.com or the Genetic Insights dashboard, you will no longer have access.

Data sharing with connected accounts (eg, Apple® health) will end.

• What if I want an account in the future? You will be treated as a new account holder. For privacy reasons, if you have changed personal information such as your name or your address, we will not be able to automatically provide historic lab results or other historic information. Your account will contain only the notifications and lab results from orders that match your current personal information.

• Before you deactivate your account. View your Quest accounts accessed with MyQuest credentials (MyQuest, questhealth.com, Genetics Insights dashboard) and save what is important to you. In MyQuest, you can email, fax, or print your lab results. You can print messages on the Inbox and Sent tabs and download any of their attachments. Review FAQs in each service for additional help in saving important information.

Complete the following steps to deactivate your MyQuest account:

1 Log into MyQuest.

2 Click > Account Settings > Deactivate Account.

3 Review what happens when you deactivate your account, and then click Continue.

4 Type your password, and then click Deactivate Account.

5 When prompted, click Yes, deactivate account.

6 Click Return to Home to return to the MyQuest home page.

Your account is deactivated and a confirmation email is sent to you.

Appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.

Yes, in most cases you only need one appointment. Just let your phlebotomist know that you have one or more doctor-ordered tests and/or Quest-purchased tests.

Note: If a doctor mailed or provided you with a collection kit, we may be able to collect your sample during your appointment. Ask your phlebotomist about it. If you have an in-home self-collection kit you purchased through questhealth.com, you need to follow the included instructions to collect your sample and then return the in-home self-collection kit as directed.

Quest Mobile is available for many (but not all) tests and screenings in certain zip codes. When scheduling an appointment online, use your zip code (not city name) for best results. After entering your zip code, a Quest Mobile option will appear if it's available.

If you live in certain zip codes and the sample collection for your test can be done at home, you might be able to set up an appointment to have a technician come to your home or place of business to collect the sample. The technician will draw your labs and deliver them to Quest Diagnostics®. Quest Diagnostics currently offers in-home appointments in a limited area through either Quest Mobile™ or Getlabs®.

Note: In-home sample collection may include an additional cost. Please check with the service provider and your insurance company to determine coverage and out-of-pocket costs.

Quest Mobile™ in-home appointments

When you schedule your appointment for certain tests, if your testing type can be done at your home, you will see a message about in-home collections by Quest Mobile. Click Book Now to go to the Quest Mobile website and schedule an appointment. You can upload your lab order during the in-home collection scheduling process. If you do not have a copy of your lab order, please enter the name and phone number of your doctor and Quest Mobile will request your lab order. You can get additional information by visiting the Quest Mobile FAQ page.

Getlabs® in-home appointments

When you schedule your appointment for certain tests, if your testing type can be done at your home or your place of business, you will see a message about in-home collections by Getlabs. Click Check Availability to find and schedule an appointment. You will need a copy of your lab order to set up a same-day or next-day appointment with Getlabs. If you do not have a lab order, Getlabs can contact your doctor on your behalf to get a copy of it. Enter your doctor's information when you schedule your appointment for an in-home collection. Getlabs will contact you to confirm your appointment and make sure they can complete the sample collection for your tests.

Click Learn More to find out more information about how Getlab's in-home sample collection process works. You can also get additional information by visiting the Getlabs FAQ page.

If you live in certain zip codes and the sample collection for your test can be done at home, you might be able to set up an appointment to have a technician come to your home or place of business to collect the sample. The technician will draw your labs and deliver them to Quest Diagnostics®. Quest Diagnostics currently offers in-home appointments in a limited area through either Quest Mobile™ or Getlabs®.

Note: In-home sample collection may include an additional cost. Please check with the service provider and your insurance company to determine coverage and out-of-pocket costs.

Quest Mobile™ in-home appointments

When you schedule your appointment for certain tests, if your testing type can be done at your home, you will see a message about in-home collections by Quest Mobile. Click Book Now to go to the Quest Mobile website and schedule an appointment. You can upload your lab order during the in-home collection scheduling process. If you do not have a copy of your lab order, please enter the name and phone number of your doctor and Quest Mobile will request your lab order. You can get additional information by visiting the Quest Mobile FAQ page.

Getlabs® in-home appointments

When you schedule your appointment for certain tests, if your testing type can be done at your home or your place of business, you will see a message about in-home collections by Getlabs. Click Check Availability to find and schedule an appointment. You will need a copy of your lab order to set up a same-day or next-day appointment with Getlabs. If you do not have a lab order, Getlabs can contact your doctor on your behalf to get a copy of it. Enter your doctor's information when you schedule your appointment for an in-home collection. Getlabs will contact you to confirm your appointment and make sure they can complete the sample collection for your tests.

Click Learn More to find out more information about how Getlab's in-home sample collection process works. You can also get additional information by visiting the Getlabs FAQ page.

For Quest Patient Service Center (PSC) appointments:

• If your doctor ordered a test for you and sent it to us electronically or by fax, we should have it. However, to prevent delays, visit one of our collection locations during their office hours to get a copy of your lab order. You can also get a copy of your lab order from your doctor.

• If you purchased a test from Quest, bring your lab order number or a copy of your lab order details with you to the appointment.

For Quest Mobile™ in-home appointments:

Your doctor will submit your lab order to Quest Diagnostics®, or you can upload your lab order during the in-home collection scheduling process. If you do not have a copy of your lab order, please enter the name and phone number of your doctor and Quest Mobile will request your lab order.

For Getlabs® in-home appointments:

You will need a copy of your lab order if you schedule a same-day or next-day appointment for an in-home collection with Getlabs. If you do not have a copy of your lab order, Getlabs can contact your doctor on your behalf to get a copy of it. Enter your doctor's information when you schedule your appointment for an in-home collection. in-home collections are limited to zip codes in the cities of Dallas and Fort Worth, Texas.

Yes you can. While scheduling an appointment, in the section that asks you "Who is coming in for this testing?" type your family member's information.

Persons 17 years of age and under, who are not an emancipated minor, need to be accompanied by a parent or legal guardian over the age of 18.

The type of testing offered at each Quest Patient Service Center can vary. By identifying your reason for the visit, we can provide you with a list of locations that offer the specific testing you need.

Each test type has an information icon (). Hover your mouse pointer over the icon (or tap it, if you are using a mobile device) to find out more information about the various testing options. Select the testing that seems most relevant; otherwise, select All Other Tests.

You can schedule a visit at a Quest Patient Service Center by visiting the Quest Schedule Appointment page; otherwise, you can email [email protected] to schedule testing at a participating Life Time club location.

If you schedule your appointment at a Quest Patient Service Center (using the link above), make sure to select Other when you are asked "Who is sending you for testing?" and All Other Tests when you are asked "What testing do you need?"

You can schedule a visit at a Quest Patient Service Center by using our appointment scheduler. You can also use the links in the confirmation email that you received after purchasing your tests.

Note: If you schedule your appointment at a Quest Patient Service Center (using the link above), make sure to select Purchased a Test when asked about your reason for visiting.

Not all Quest Patient Service Centers can accommodate all types of tests. Your favorite Quest Patient Service Center will not show up in the search results if it does not perform the testing your doctor or employer ordered.

Next time you find your frequently used Quest Patient Service Center in the search results, click the heart icon () to the right of it. This will make it your preferred (or favorite) patient service center. Your browser remembers it, so the next time you go to schedule an appointment, it will be marked as a preferred patient service center. Please note though, that if you clear your browser history, your preferred Quest Patient Service Center preference will be lost. To avoid losing your preferred patient service center when you clear your browser history, or have your preferred patient service center available from any computer (or mobile device) when you need to make an appointment, you can create a MyQuest Account. Logging in each time you schedule an appointment ensures that your preferred patient service center is always available.

Visit the Quest Schedule Appointment page, where you can reschedule or cancel an appointment using any of the following methods:

• If you know the appointment confirmation code, select change or cancel, enter the confirmation code, and then follow the prompts.

• If you don't know the appointment confirmation code, select change or cancel, and then select Forgot confirmation code. Type the email address or phone number used to create the appointment and select Send Details. You will receive 1 or more emails from Quest Diagnostics listing all of your upcoming appointments. Open the email from Quest and select Change or cancel your appointment for the appropriate appointment and then follow the prompts.

• If you are signed in, select View upcoming appointments, which opens the Appointments page in MyQuest®, listing all of your upcoming appointments. Select the More Info (⋮) icon for the appropriate appointment and then select Modify or Cancel and follow the prompts.

Yes, we can send you notifications about your appointment via text message, email, or both. You will receive a reminder notification one week before your appointment and another reminder notification the day before your appointment.

Note: By choosing text notifications, you agree to receive texts/calls, including by autodialed or prerecorded means, regarding this and future appointments, your account, or Quest Diagnostics® services, at the number you provide. Consent is not a condition of purchasing any goods/services. Normal charges may apply. Additionally, you can opt out of text messages by typing STOP in reply to a text message from Quest or directly to 78378.

Having personal information such as your name, phone number, email address, and date of birth lets us hold your appointment for you. We may use your email address or phone number to provide you with confirmation of your appointment, reminder notifications, or notification if a Quest Patient Service Center has an unplanned closure. Also, the state of NJ may request additional personal information for public health reporting.

Each state has its own reporting requirements, and Quest may be required by law to send your results, including personal information you have provided, to a state department of health for public health reporting. For more information about how we use your information please see our Privacy page.

We have added an optional gender identity question to be more inclusive. Additionally, if gender identity is provided, it may enable faster results. Sharing personal information such as gender identity is up to you, and you have the option to select Choose not to disclose for this question.

No. Sharing personal information in these fields is usually optional, and where such personal information is a required field, you have the option to select Choose not to disclose for these questions.

We want to protect your privacy and the integrity of your health information; therefore, it is important that we confirm that the personal information you enter matches the information provided by your doctor on your lab order.

If you entered your personal information three times, and it doesn't match the information on the lab order, the system locks you out for a few minutes. Once the lock-out is released, you can try again. If you have entered all your personal information correctly, and can't get past identity verification, you can visit the Quest Schedule Appointment page to make an appointment. Please be aware that scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.

Tip: If your name includes spaces, you may want to try entering your name without the space. For example, MaryLou for Mary Lou or WanChai for Wan Chai.

Preregistration includes providing insurance and other additional information to help get you in and out faster. Having this information before your visit allows us to provide you with information about any out-of-pocket costs that you may be financially responsible for before you come in for your visit. It also lets us bill your insurance company for your lab testing, and it is one less thing for us to ask you about when you arrive at a Quest Patient Service Center for testing.

If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.

Providing your insurance information lets us bill your insurance company for your lab testing and helps us determine any out-of-pocket cost, before your visit, that you may be financially responsible for.

You can skip entering your insurance information at this time. Just make sure to bring your insurance card when you come in for your visit. Please note that if you do not bring your insurance card or have proof of insurance, you will be asked to pay for the lab test at the time of your visit (and before your lab test is collected).

If your health insurance includes QuestSelect™ (formerly Lab Card®) as part of your benefits, your insurance card will indicate that QuestSelect™ is part of your plan, or you might have a separate QuestSelect™ card, as shown below:

We need the name of your insurance company, the name of the primary insurance holder, the member ID number, and if applicable, your group number. You should be able to find the insurance company name, member ID, group number, and primary insurance holder on the front of your card. Click the image below to see an example of an insurance card.

If you are the person who signed up for insurance coverage and you are the policy holder, then you are the primary insurance holder. If your spouse, partner, or parent has provided you with an insurance card, then you are not the primary insurance holder.

When you are not the primary insurance holder, you need to indicate your relationship to the primary insurance holder with one of the following options:

• Spouse. If you are legally married to the primary insurance holder, use this option.

• Dependent. If you are a child (or have some other relationship to the primary insurance holder), use this option.

Yes. After entering your primary insurance information, select Yes to Would you like to use secondary insurance?, click Continue, and then enter your secondary insurance information on the page that appears.

Our system might not recognize what you’ve entered, so you may want to try again. If you try again, and it still doesn't work, you can skip entering your insurance information. Make sure to bring your insurance card when you come in for testing.

Many insurance plans do not cover laboratory services at 100%. Patient responsibilities typically include copays, deductibles, coinsurance, and any testing services not covered by your plan. Your estimated out-of-pocket cost is the amount you are expected to owe, after insurance. If you did not provide insurance information during preregistration, the price that you see may be the amount that someone with no insurance coverage would owe.

Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.

You should bring the following to your appointment:

• A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.

• Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).

• Current health insurance information.

• Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.

It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your doctor should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.

Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your doctor or employer for additional information.

Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.

If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.

If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.

A payment may be required at the time of service for all past due balances. Quest Diagnostics® reserves the right to refuse laboratory services for failure to pay for past services.

Turnaround times for test results can vary. Your test results will be delivered to your doctor and your MyQuest® account as soon as they are available. You can check the In progress section of the Results tab to see the estimated delivery date(s) for your test results.

You should always follow up with your doctor to discuss your results.

Notes:  

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws and is included in the estimated delivery date.

Most tests are performed within a few days, but some complex testing can take longer to complete. Results delivery is based on how your tests were ordered or purchased.

• If your doctor ordered your tests, your results are sent directly to your doctor as soon as testing is complete.

If you have a MyQuest® account, your test results will be delivered to your account as soon as they are available. You can check the In progress section of the Results tab to see the estimated delivery date(s) for your test results.

If you do not have a MyQuest account, your results can be delivered to you by mail, email, or fax. Your request needs to be submitted in writing on a patient access form at a Quest Patient Service Center. If you need a form, you can download a PDF copy of the Patient Request to Access or to Disclose Protected Health Information (PHI) (Access Form) in English or Spanish.

• If you purchased your own tests from Quest, your lab test results will be delivered to your account as soon as they are available. You can check the In progress section of the Results tab to see the estimated delivery date(s) for your test results. (Any result requiring prompt attention will be communicated to you by Licensed professionals from PWNHealth LLC and affiliated professional entities and sent directly to your account.) You will receive an email when they have been released.

• If you purchased your own tests through Life Time^®, your results will be sent to you and Life Time in an encrypted email within the next two weeks; please contact us at [email protected] if you have any questions.

• If your testing was purchased through your employer, please contact your employer for information on how to get your results.

Notes:

• The estimated delivery date may change. If it does, you will see a We're experiencing a process delay message at the bottom of the delayed test in the In progress section of the Results tab. The message will also provide additional information on getting your results.

• If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws and is included in the estimated delivery date.

• Employment drug screening results are never available in MyQuest and will be communicated to you through your employer.

• To sign up for a MyQuest account and have your results sent to your mobile device or computer, visit the MyQuest home page.

You can access your lab results using MyQuest® or by consulting your doctor.

If you don’t see a test for your lab order in the In progress section of the Results page (with an estimated date of delivery) or see at least one of your lab results in the Completed section within approximately a week of sample collection, log into your MyQuest® account, visit the Lab Results page and and click Request Test Results (or the plus [  ] icon > Request Test Results on your mobile device), and then follow the instructions for requesting lab test results.

When lab tests don't show up in MyQuest, it is usually the result of incomplete, inconsistent, or inaccurate information being sent with the lab test. If the information does not exactly match the information in your MyQuest account, Quest Diagnostics® will not be able to match your lab test result to your account.

It is important to make sure your personal information is exactly the same across all of your healthcare providers, including your primary care doctor, specialists, and Quest.

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If you don't find the answers you are looking for in the FAQs, you can:

• Access the Quest Assistant. The Quest Assistant can answer many frequently asked questions about MyQuest® and Appointment Scheduling. The Quest Assistant is accessible from the bottom of each page by clicking or by clicking the Contact Quest > Message Quest menu option. Once the Quest Assistant opens, just type your question.

• Send us a message. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.

If you need to chat with a real person, you can type "can I speak to a real person", "can I speak with a representative", or "can I speak with an agent" in Quest Assistant. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST).

Yes. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.