MyQuest™

Yes, you can continue to use the MyQuest mobile app, but it will no longer be supported and updated. Over time, it will become out of date. We now offer a mobile device view which you can access with your mobile device's browser via the same address (MyQuest.QuestDiagnostics.com) that you use on your computer.

When you have your Quest Diagnostics lab test results sent directly to your Quest Account, you can use MyQuest on any web-enabled device (computer, tablet, phablet, or phone) to access your lab test results wherever you may be. Additionally, you can schedule appointments, and in some cases, purchase testing.

In addition to providing a convenient way to view your lab test results, your Quest Account provides you with access to many different Quest Diagnostics services such as appointment scheduling and online billing.

Creating a MyQuest account is a two-step process. First, you need to create a Quest Account and then confirm it. Second, you need to sign into MyQuest and answer some questions to confirm your identity and then authorize Quest to send you your lab test results. Once your identity is confirmed, you can start adding family members and loved ones to your circle and schedule appointments. In about a week, your MyQuest account will populate with lab test results for tests performed within the last year.

To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics uses a technology called knowledge-based authentication (KBA) to verify that a patient is who they say they are. Our KBA solution is provided by LexisNexis®, a global leader in online security. Their data quality and question-generation algorithms are the industry gold standard. The purpose of KBA is to verify the identity of an individual in order to grant the appropriate access to healthcare records in a situation where they are not physically present. This is a necessary step in protecting sensitive healthcare information. The data used comes from a large compilation of public records and other commercially available data sources. The questions were designed based on that compiled data to generate random questions that only an individual can answer (to prevent guessing); things like the color of a car you owned some years ago, or the address of a town you lived in. This is why the questions are different than those used to reset a password. Different questions are presented on each attempt so that someone can’t read questions, look up answers, then come back and try again. No private records or credit data were used, nor does Quest Diagnostics have access to or save this information during any point of the verification process. Additionally, Quest Diagnostics does not share any protected health information (PHI) with the identity verification service.

Note: If you change your personal information or email address, you will need to re-verify your identity if you want to continue to receive and view your lab test results.

You will receive an email asking you to confirm your Quest Account. Just click on the link and a screen will appear stating that your account has been confirmed. If you want to finish setting up your MyQuest account, sign into MyQuest, confirm your identity by answering the knowledge-based authentication questions, and authorize Quest to send you your lab test results.

First, check your spam filter—it may be preventing the email from reaching your inbox. If you still have not received the email, please contact us and provide the email address used to create the account, and the approximate date and time when the registration process was completed.

Once your identity is confirmed and you have authorized Quest to send you your lab test results, then in about a week, your MyQuest account will populate with your lab test results for tests performed within the last year.

You can have even more control over your health information with expanded access to, and trending of, your historical results, dating back to January 1, 2010 with Advanced Access. If you are interested in learning more about this service, go to the Results page, scroll to the bottom of your results list, and tap or click the Tell Me More link (located under Looking for older results?).

Note: Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, download the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish. Use the form to request a copy of the lab test results which can be delivered to you by mail, fax, or email.

Yes, we implement industry best practices, such as secure HTTPS encryption, to protect your information. We require a username and password to access your information and after thirty minutes of inactivity, you are automatically logged out. Our servers comply with all regulatory rules associated with protecting health information.

At this time, the only health information you can include for your family are lab test results. You can receive lab test results for verified loved ones and family members who are part of your circle.

There is no limit to the number of lab test results that can be saved in your account.

Minors ages 13–17 can create a Quest Account and access MyQuest. Minors will be unable to receive their lab test results electronically in MyQuest.

To obtain lab test results for a minor by mail, fax, or email, please complete the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish.

Do the following:

1 Click Sign in, and when you are on the Login page, click Forgot Username (located under the Login button).

2 Type the first name, last name, email address, and date of birth associated with your account.

3 Click Submit.

You will be sent an email from Services@QuestDiagnostics.com that contains your username.

4 Go to your email (the one that is associated with your account) and look for the email from Services@QuestDiagnostics.com with the subject of Forgot Username Email. If you don't see it, check your Spam folder.

5 If you have forgotten your password, continue with the I forgot my password. What do I do now? FAQ below.

Do the following:

1 Click Sign in, and when you are on the Login page, click Reset Password (located under the Login button).

2 Type your username and click Next.

You will be sent an email from Services@QuestDiagnostics.com that contains a verification code. This verification code will only remain valid for 30 minutes.

3 Go to your email (the one that is associated with your MyQuest account) and look for the email from Services@QuestDiagnostics.com. If you don't see it, check your Spam folder.

4 Type the Eight-Digit Verification Code on the Reset Password page.

5 Type your new password, and then type it again to confirm.

Passwords are case-sensitive, must be 8-22 characters in length, and contain at least one alphabetic and one numeric or special character.

6 Click Next.

7 When you see the Success page, click Back to Login and then log in to your account.

You can update your email address on the Account Settings page. Click person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your email address, you will need to re-verify your identity if you want to keep receiving lab test results.

You can update your name on the Account Settings page. Click person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your name, you will need to re-verify your identity if you want to keep receiving lab test results.

You can update your address on the Account Settings page. Click person () icon > Account Settings, and then click the pencil () icon next to Demographic Information. Please note that when you change your address, you will need to re-verify your identity if you want to keep receiving lab test results.

You can change your password on the Account Settings page. Click person () icon > Account Settings, scroll down to the Security & Sign In section, and then click Change Password next to Password. Passwords must include at least eight characters and contain at least one alphabetic and one numeric or special character. Additionally, passwords are case-sensitive and cannot be the same as your Username.

You can change your security questions on the Account Settings page. Click person () icon > Account Settings, scroll down to the Security & Sign In section, and then click the pencil () icon next to Security Questions.

Note: If you forget the answers to your security questions, customer support cannot provide you with the answers.

You can update your insurance information on the Account Settings page. Click person () icon > Account Settings, scroll down to the Security & Sign In section,and then click the pencil () icon next to Insurance Information. For more information on filling out the insurance information, see Preregistration and Insurance .

You can cancel your MyQuest account by contacting support and requesting that your account be closed. To do this, sign in to MyQuest, click question mark () icon > Message Quest, and then select Account Cancellation as your Reason for Contact.

Please keep in mind that when you cancel your MyQuest account, you are also canceling your Quest Account and your billing sign in information. This means that you will no longer be able to use your Quest Account to sign in and view lab test results, schedule appointments, or pay bills.

If you want to keep your Quest Account active so that you can pay bills online and schedule appointments, you can revoke your Patient Authorization. When you do this, in approximately 10 days lab test results delivery will stop. (For additional information, review the Terms of Service when revoking Patient Authorization). To do this, click person () icon > Account Settings, and then click Revoke next to Electronic Authorization.

Your circle keeps you updated on your family’s health through shared access to Quest appointments and lab test results. It is an important tool for both caregivers and parents. Once you have access to your loved one's lab test results, you can stay updated on your family’s health and support them in making healthy decisions. Your circle provides you with the following ways of looking at information in MyQuest:

• The Individual View. Click your name to view your health information, regardless if you're looking at Activity, Appointments, Results, or Messages. If you haven't set yourself up as a parent or caregiver, this is the only view you will have. If you are a parent or caregiver, you will have more people in your circle. (These are the family members and loved ones you have already established a caregiver relationship with.) You can click on each of the people in your circle individually and see health information specific to your selection.

• The Everyone View. The Everyone view is only available when you have added people to your circle. When you are in the Everyone view, you will see a combined view of health information for all of the people in your circle, be it Activity, Results, or Messages. (Appointments will only show you the appointments that you scheduled; including ones you schedule for your family members or loved ones.)

Note: The Everyone view is the default view. If you have people in your circle, everyone's information will be visible when you sign in. If you only want to see your information, click your name.

Your circle is composed of family members and loved ones for whom you are a caregiver. Your circle helps you stay updated on your family and loved ones' health and lets you support them in making healthy decisions. Others can also add you to their circle (and be a caretaker for you).

The family members and loved ones that appear in your circle are composed of two different types of relationships. These relationships are defined as follows:

• A Caregiver relationship. This relationship is between two people who are both registered MyQuest users. You can either request to be someone else's caregiver or register someone to be your caregiver. The person who is a recipient of care can determine what information the caregiver has access to. The caregiver may be provided with access to:

• Lab Results. The caregiver will have access to any lab test results received in the recipient's MyQuest account.

• Messages. The caregiver will be able to view and send messages on behalf of the recipient if both MyQuest users have a Direct address.

Note: Users who are under 18 cannot register someone as a caregiver or request to be someone else's caregiver.

• A Dependent/Sub-Account relationship. This is a relationship that you create and maintain for another person, such as a child, an elderly relative, or an incapacitated adult. The dependent's health information is linked to your account, and can only be accessed by you when you sign into your MyQuest account.

You can receive your dependent's lab test results after you verify your relationship (so that you can be identified as a verified personal representative). To be identified as a verified personal representative, you must provide legal documentation (for example, a birth certificate, court documents, power of attorney, a health proxy, etc.).

Please note that once you have verified your relationship, you may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]). Additionally, some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

Note: Prior to verifying your relationship, you must verify your identity, agree to the terms and conditions, and agree to patient authorization.

You have to request caregiver access or create a dependent/sub-account to add someone to your circle.

Use the following steps to request to be someone else's caregiver (if the person already has a MyQuest account or is likely to create a MyQuest account).

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Click Send Request (under Request to be Someone Else's Caregiver) and then follow the instructions to send the request.

The recipient will receive an email from MyQuest (on your behalf) requesting caregiver access. If the person already has a MyQuest account, they can click a link in the email and accept your request to be a caregiver. If the person doesn't have a MyQuest account, they can click a link in the email, create a MyQuest account, and then accept your request to be a caregiver. Once the person accepts, they will appear in your circle.

Use the following steps to create a dependent/sub-account for someone, such as a child, an elderly relative, or an incapacitated adult for whom you have legal authority. (The dependent/sub-account will be linked to your account, and can only be accessed by you when you sign into your MyQuest account.)

Note: You will be required to upload legal documentation that verifies your status as a personal representative; and to do this, you will need an electronic copy. You can take pictures of your documentation with your phone or scan it if you do not already have an electronic copy. Files must be under 1 MB in size and in .png, jpg, or .pdf format.

1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.

2 Click Create Sub-Account (under Create a Dependent Account), type in your dependent's information, and then click Next.

3 Review and agree to the Terms and Conditions.

4 Indicate your relationship to the patient, attach the appropriate legal documents for upload, select the check box, and then click I Agree.

Approximately two business days after your documentation is uploaded you should receive an email indicating if your request to receive your dependent's lab test results is approved or denied. If you are denied, the email should provide you with information on why your request was denied.

Caution! Once you have established yourself as a verified personal representative, any changes that you make to your personal information or email address will invalidate your status as a verified personal representative. Additionally, revoking your patient authorization (HIPAA) agreement will invalidate your status as a verified personal representative. This means that you will still be able to access your dependent's information, but will no longer be able to receive lab test results.

You do not have to ask your caregiver to remove you from their circle. You can remove their caregiver status, and then you will be automatically removed from their circle. This can be done from the Managing Your Circle section on the Account Settings page.

Use the following steps to remove a caregiver.

1 After you sign in to MyQuest, click person () icon > Account Settings, then scroll down and click Manage Your Circle.

2 Under Your Caregivers click the pencil () icon next to the person you want to remove as a caregiver, then click Remove as Caregiver.

You can manage your circle from the Account Settings page. Use the following steps to remove a caregiver or dependent/sub-account.

1 After you sign in to MyQuest, click person () icon > Account Settings, then scroll down and click Manage Your Circle.

2 Under Your Dependents, do the following (based on relationship type):

• If you are in a Caregiver relationship with the person you want to remove from your circle, click Remove (next to the person's name).

• If you are in a Dependent/Sub-Account relationship with the person you want to remove from your circle, click the pencil () icon next to the person's name, and then click Remove.

It depends on your relationship. Refer to applicable relationship type for an answer:

• A Caregiver Relationship. If someone in your circle has provided you with access to their lab test results, you will be able to view them. If you cannot view lab test results, then you need to speak with your family member or loved one and ask them if they are willing to share them. If someone in your circle does want to share lab test results, they will need to access their MyQuest account and update the list of information that they share with you to include lab test results.

• A Dependent/Sub-Account relationship. If you have created a dependent/sub-account for another person, you must provide legal documentation that verifies your authority as a personal representative for that person (for example, a birth certificate, court documents, power of attorney, a health proxy, etc.). You will also need to upload your legal documentation; and to do this, you will need an electronic copy. You can take pictures of your documentation with your phone or scan it if you do not already have an electronic copy. Files must be under 1 MB in size and in .png, jpg, or .pdf format.

Once you have uploaded your documentation, your request for access will be reviewed. Approximately two business days after your documentation is uploaded, you should receive an email indicating if your request to receive your dependent's lab test results is approved or denied. If you are denied, the email should provide you with information on why your request was denied.

If you are a parent, unless you revoke your status, you will be a verified personal representative until your child reaches the age of majority for the state in which the child resides. Otherwise, you will be a verified personal representative until the date your legal documentation indicates that you no longer have authority to make legal decisions on your dependent's behalf.

Caution! Once you have established yourself as a verified personal representative, any changes that you make to your personal information or email address will invalidate your status as a verified personal representative. Additionally, revoking your patient authorization (HIPAA) agreement will invalidate your status as a verified personal representative. This means that you will no longer be able to receive lab test results. If you want to continue receiving your dependent’s lab test results, you must resubmit your legal documentation and re-verify your relationship as a personal representative.

At this time there is no way to transfer a dependent/sub-account to a MyQuest user. You can print or email any information in the dependent/sub-account.

It depends on your relationship. Refer to applicable relationship type for an answer:

• A Caregiver Relationship. It depends on what information you want to share with your caregiver. If you only want to share your lab test results, then no, you do not need a Direct address. If you plan on sharing your messages, then yes, you must have a Direct address.

• A Dependent/Sub-Account relationship. No, you do not need to have a Direct address. As a personal representative who maintains a dependent/sub-account, your dependent does not have a Direct address. Nor will you be able to send or receive messages on your dependent's behalf.

It depends on your relationship. Refer to applicable relationship type for an answer:

• A Caregiver Relationship. Yes, MyQuest will send an email as follows:

• If you are the caregiver, then the email will notify the recipient of your care that you have removed them from your circle, and that you will no longer have access to their health information.

• If you are the person who is the recipient of care, then your caretaker will be notified that their caregiver privileges have been revoked and you will be automatically removed from their (your caretaker's) circle. Additionally, this person will no longer have access to any of your health information.

• A Dependent/Sub-Account relationship. As a personal representative who maintains a dependent/sub-account, only you can remove yourself as a caregiver. If you revoke your verified personal representative status, you will no longer receive your dependent's lab test results and if you remove your dependent from your circle, you will delete any and all of your dependent's information (including lab test results).

Sign in to your MyQuest account. By default, you are in Everyone view and can see health information for everyone who is in your circle. You will see everyone's health information, be it Activity, Results, or Messages. (Appointments will only show you the appointments that you scheduled; including ones you schedule for your family members or loved ones.) To view only your health information or to view only the health information for one of the family members or loved ones in your circle, click the person's name.

Your caregiver can email or print a copy of your lab test results. When this happens, you will receive an email notifying you that your lab test results were distributed.

If your caregiver has access to your lab test results, your caregiver will see the lab test results in the same format that you do. For example, if you can view a lab test result in the Interactive Insights® format, your caregiver will also see that lab test result in the Interactive Insights format.

Sometimes incomplete or out-of-date demographic information gets sent with a lab test. When this occurs, Quest Diagnostics can't always match a lab test result to a MyQuest account, and in such cases, we can't send a lab test result. To ensure that we can match your dependent's lab test results to your MyQuest account, do the following:

• Check with your dependent's healthcare providers (primary care physician, specialists, Quest Diagnostics PSC, etc.) to see if your dependent's personal information is current and up to date.

• Check your dependent's MyQuest profile to see if the information in it matches the information that their healthcare providers have on file.

If your dependent's information is correct, then the issue may be with your account information. If you have recently changed your personal information, email address, or revoked your patient authorization (HIPAA), then you may have accidentally revoked your status as a verified personal representative. To continue receiving your dependent's lab test results, you must do the following:

• Re-verify your identity. If you recently changed your personal information or email address in MyQuest, you need to re-verify your identity.

• Agree to Patient Authorization. If you revoked your patient authorization, you must agree to the terms and conditions.

• Re-establish verified personal representative status. You can re-establish your verified personal representative status by re-submitting your legal documentation that provides proof of your relationship.

Note: You may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]) for your dependent. Some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

The Activity page provides you with a scrollable list of past appointments and lab test results. If you are a caregiver or parent, you can view past lab test results individually (one person at a time) or comprehensively (lab test results) for people in your circle. On the Activity page, only your past appointments are available.

If you have added loved ones and family members to your circle, then the default Activity view is Everyone. To see only your lab test results, click your name. The Activity page will then display only your appointments and lab test results.

Note: You can click a family member or loved one's name to display only the selected person's lab test results.

The Appointments section displays only those appointments that you scheduled for yourself, or for someone in your circle, while signed into MyQuest.

The U.S. Department of Health and Human Services (HHS) ruling, effective April 7th, 2014, allows patients in all states to have access to their lab test results directly from Quest Diagnostics within 30 days.

If you are looking for your QuestDirect results, go here for more information. If your testing was ordered by your healthcare professional you should not need to request lab test results. Lab test results (performed by a Quest Diagnostics laboratory) will first be delivered to your healthcare professional, and then will be delivered to MyQuest. If it has been more than 7 days since you came in for testing, you can go to the Results page and click Where is My Recent Result? (or plus () icon > Manual Lab Request on your mobile device) and then follow the instructions for requesting lab test results.

Note: California and Oregon state laws require that lab results be held for 7 days before Quest can release them to MyQuest. This hold is in place so that your physician has the opportunity to discuss your lab test results with you prior to you receiving them in MyQuest. Additionally, some testing (such as HIV screenings) has additional delays in place so that your physician has the opportunity to discuss your results with you. In all circumstances, and in accordance with HIPAA requirements, you will receive your lab test results from us no later than 30 days from the date of your request.

If you are looking for your QuestDirect results, go here for more information. If your testing was ordered by your healthcare professional, your lab test results (performed by a Quest Diagnostics laboratory) will first be delivered to your healthcare professional, and then will be delivered, in most cases, within a week to MyQuest. If it has been more than 7 days since you came in for testing, you can go to the Results page and click Where is My Recent Result? (or plus () icon > Manual Lab Request on your mobile device) and then follow the instructions for requesting lab test results.

Note: California and Oregon state laws require that lab results be held for 7 days before Quest can release them to MyQuest. This hold is in place so that your physician has the opportunity to discuss your lab test results with you prior to you receiving them in MyQuest. Additionally, some testing (such as HIV screenings) has additional delays in place so that your physician has the opportunity to discuss your results with you. In all circumstances, and in accordance with HIPAA requirements, you will receive your lab test results from us no later than 30 days from the date of your request.

Your lab test results will be made available to you in MyQuest a few days after they are final. (Any result requiring prompt attention will be communicated to you by PWN and sent directly to your MyQuest account.) You will receive an email when they have been released—usually within a week, depending on the test performed. In CA, OR, and PA (HIV screen only), there are additional restrictions that may cause delays (an additional 7 days).

You will receive an email notifying you that lab test results are available.

If you have family members or loved ones in your circle, then the Everyone view is the default view, and you see lab test results for everyone who has granted you their permission to view lab test results. (This permission would have been granted when they added you as a caretaker or when you verified that you were a personal representative.) To view only your lab test results or to view only the lab test results for one of the family members or loved ones in your circle, click the person's name.

If you have added loved ones and family members to your circle, then the default Results view is Everyone. To see only your lab test results, click your name. Results will then display only your lab test results.

Note: You can click a family member or loved one's name to display only the selected person's lab test results.

Sometimes incomplete or out-of-date demographic information gets sent with a test. When this occurs, Quest Diagnostics can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest. To ensure that we can match your lab test results to your Quest Account, do the following:

• Check and confirm your personal information. Check with your healthcare providers (primary care physician, specialists, Quest location, etc.) to see if your personal information is current and up-to-date. Also, check your MyQuest User Information (located on the Account Settings page) to see if your account information matches the information that your healthcare providers have on file.

• Re-verify your identity. If you recently changed your personal information or email address in MyQuest or in your Quest Account, you need to re-verify your identity to continue receiving your lab test results.

If you don't receive your lab test results in a week, go to the Results page and click Where is My Recent Result? (or plus [] icon > Manual Lab Request on your mobile device), and then follow the instructions for requesting lab test results.

Sometimes incomplete or out-of-date demographic information gets sent with a test. When this occurs, Quest Diagnostics can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest. To ensure that we can match your dependent's lab test results to your Quest Account, do the following:

• Check with your dependent's healthcare providers (primary care physician, specialists, Quest location, etc.) to see if your dependent's personal information is current and up-to-date.

• Check your dependent's MyQuest profile to see if the information in it matches the information that their healthcare providers have on file.

If your dependent's information is correct, then the issue may be with your account information. If you have recently changed your personal information, email address, or revoked your patient authorization (HIPAA), then you may have accidentally revoked your status as a personal representative. To continue receiving your dependent's lab test results, you must do the following:

• Re-verify your identity. If you recently changed your personal information or email address in MyQuest or your Quest Account, you need to re-verify your identity.

• Agree to Patient Authorization. If you revoked your patient authorization, you must agree to the terms and conditions.

• Re-establish personal representative status. You can re-establish your personal representative status by re-submitting your legal documentation that provides proof of your relationship with your dependent.

Note: You may not receive certain sensitive lab test results (for example, pregnancy, drugs of abuse, or STIs [sexually transmitted infections]) for your dependent. Some states have laws that prohibit releasing a minor's sensitive lab test results to an authorized personal representative.

If you don't receive your dependent's lab test results in a week, go to the Results page (while viewing only your dependent's information) and click Where is My Recent Result? (or plus [] icon > Manual Lab Request on your mobile device), and then follow the instructions for requesting lab test results.

No, Quest Diagnostics will send you lab test results no matter where your specimen was collected, as long as your specimen was sent to Quest Diagnostics to be tested.

Lab test results for tests performed within the last year are available electronically through MyQuest.

You can have even more control over your health information with expanded access to, and trending of, your historical results, dating back to January 1, 2010 with Advanced Access. If you are interested in learning more about this service, go to the Results page, scroll to the bottom of your results list, and tap or click the Tell Me More link (located under Looking for older results?).

Note: Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, download the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish. Use the form to request a copy of the lab test results which can be delivered to you by mail, fax, or email.

Most lab test results are automatically delivered to MyQuest. However, some tests are very complex, and for those tests, your physician will deliver the lab test results to you. If the lab test results you are requesting fall within this category, we will notify you via email. MyQuest does not provide access to pre-employment drug screening, wellness lab test results, ExamOne^® results, or My Lab ReQuest™ results (Arizona residents only).

To request that your lab test results be sent to you or anyone else via fax, download the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish. Use the form to request that a copy of your lab test results be delivered to the recipient of your choice by mail, fax, or email. You can email, print, or Direct message (via a health record message) a copy of your lab test results from within MyQuest.

You can print or email your physician a copy of your lab test results. To do this, click the ellipses ( ) icon next to the lab test result and then choose the appropriate option. Additionally, if you have a Direct address and have set up a connection with your physician, you can message your physician.

Quest Diagnostics has adopted a new, simplified format that provides you with deeper insight into your health through relevant diagnostics insights. This new format is called Interactive Insights® and enables you to view current lab test results, where lab test results fall within the test's reference range, and how lab test results trend over time. You may also see additional content relevant to the test, such as FAQs or videos, that help guide you when reviewing the lab test results. If you have any questions about your lab test results, speak with your physician.

The reference range displayed on the trend graph may vary due to potential changes in laboratory testing methods. Please refer to the published reference range on each test report.

MyQuest is available for everyone 13 years old and older, but lab test results delivery through MyQuest is currently only available to Quest patients 18 years and older. If your child is a minor, you can establish a dependent/sub-account for them that is linked to your account.

To obtain lab test results for a minor by mail, fax, or email, please complete the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish.

If you live in Arizona and used My Lab ReQuest™ to order tests, your lab test results are available only through http://www.sonoraquest.com/MyLabReQuest. Please visit My Lab ReQuest for more information on retrieving your lab test results.

Check with your physician's office. If your physician's office uses Quanum™ Electronic Health Record (EHR) , they can provide you with a MyQuest invitation (with PIN number) that you can use to establish a physician connection. After you establish a physician connection, you can begin receiving lab test results for tests performed at Solstas Lab Partners.

Please contact us and let us help. To do this, sign into MyQuest, click question mark () icon > Message Quest, and then select Request Test Results as your Reason for Contact.

Quest Diagnostics is committed to empowering you to take a more active role in understanding and managing your health. Advanced Access provides you with the capability to view your historical results in a trended, graphical representation along with existing and future results—providing detailed information to make important health decisions.

There is a one-time fee of $9.99. For that, you will be able to access and view separate test reports and consolidated graphical depictions of trends in test data from January 2010 to your most recent lab test through Quest.

Lab test results for tests performed within the last year are available electronically through MyQuest.

You can have even more control over your health information with expanded access to, and trending of, your historical results, dating back to January 1, 2010 with Advanced Access. If you are interested in learning more about this service, go to the Results page, scroll to the bottom of your results list, and tap or click the Tell Me More link (located under Looking for older results?).

Note: Certain historical lab test results may not be available in electronic format in MyQuest. If you need to obtain a "paper" copy of a lab test result, download the Patient Request to Access or to Disclose Protected Health Information (PHI) form in English or Spanish. Use the form to request a copy of the lab test results which can be delivered to you by mail, fax, or email.

Yes, we accept all four major credit cards.

Yes. We use Transport Security Layer (TSL) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.

You can find a copy of your order details and purchase information on the My Orders page. Do the following to access your Advanced Access purchase information:

1 Sign into MyQuest and click MyQuest > QuestDirect.

2 Click the person () icon > My Orders.

3 Locate the correct item and click the ellipses ( ) icon > Print to view and print a copy of your order details.

Your historical lab test results should be available for trending in MyQuest 24 hours after you purchase Advanced Access. You will receive an email message as well as a notification in MyQuest when your results are available for trending.

Each state jurisdiction determines the services and products subject to sales and use tax. Most states tax the purchase of tangible personal property. Many states tax some services, and some states, such as Hawaii and New Mexico, tax most services. Advanced Access is considered the purchase of a medical information service, for which some states have assessed sales and use tax.

Please contact us and let us help. To do this, sign into MyQuest, click the question mark () icon > Message Quest, and then select
Advanced Access/Historical Results as your Reason for Contact.

Direct messaging adheres to a set of standards, services, and policies for exchanging patient health information securely over the Internet. Healthcare providers and patients who want to communicate via Direct messaging must establish a unique Direct address. If you do not yet have a Direct address, you can create one using the suggested address provided by MyQuest or by creating your own. If you create your own Direct address, you need to verify that it is not already in use by someone else. After your Direct address is established, you can click Messages to send messages to your physician or to view messages that you have received from your physician.

You can only establish a physician connection with physicians who use Quanum EHR. To do this, you must ask your physician to print or email you a MyQuest invitation (with a PIN number) from their Quanum EHR system. When you have your invitation (with PIN number), click the gear () icon on the Messages page or plus () icon > Connect Physician on your mobile device to access the New Physician Connection page where you can enter the PIN number provided to you by your physician. This enables your physician to release your information directly to your account.

Note: The PIN number on the MyQuest invitation is only good for 28 days. If you do not create a MyQuest account within that time frame, you will need to request a new PIN number from your physician.

You can send a secure message to a physician who uses Quanum EHR. Click Messages and then click Compose New Message to compose and then send a message.

MyQuest provides a private and secure method for communication between physicians and patients. By using MyQuest, you ensure that you are utilizing a secure messaging system.

CCDA is a standard for electronically exchanging and storing health information. If your physician's electronic health record system supports CCDA, he or she can quickly and easily upload your lab test result into your office record. Check with your physician to see if he would like to receive your lab test results in the CCDA format.

You will be notified by email that you have a new message waiting for you in MyQuest.

If you have added loved ones and family members to your circle, then the default Messaging view is Everyone. To see only your massages, click your name. Messaging will then display only your messages.

Note: You can click a family member or loved one's name to display only the selected person's messages.

In order for messages to appear in the Messages section, you must have a Direct messaging address. Additionally, any loved ones or family members in your circle must have given you permission to view their messages. (This permission would have been granted when they added you as a caretaker or when you verified that you were a personal representative.)

If you have family members or loved ones in your circle, then the Everyone view is the default view, and you see messages for everyone who has granted you permission to view messages. To view only your messages, or to view only the messages for one of the family members or loved ones in your circle, click the person's name.