Click 1 of the categories below, or use Search by keyword (above), to find answers to frequently asked questions.

Getting Started

Account Settings

Personal information

My Circle



For more information directly related to scheduling an appointment, visit the Appointment Scheduling FAQ page.



Direct Messaging is only available if your physician uses Quanum™ Electronic Health Record (EHR) (our electronic health records platform). Ask your physician if they use Quanum. If your physician does, ask for a MyQuest invitation letter.

Note: In the Messages section, you can send a non-secure, outgoing message (with attachments) to any recipient, but you will not be able to receive a response. Nor will you receive notification if the non-secure email fails to reach the recipient (i.e., invalid email address).

Additional Resources (Do you still have questions?)