Quest Chat FAQs

A chatbot is a software application with an automated responder, sometimes known as a robot. It is always learning and working to improve its language skills so it can better understand what you are asking, and then be able to provide you with the correct information in return. The Quest Chat can answer many frequently asked questions about QuestDirect, MyQuest, and Appointment Scheduling. Just start by typing a question.

Quest Chat can answer many frequently asked questions about QuestDirect, MyQuest, and Appointment Scheduling. Just start by typing a question.

The chatbot can only guess what you are typing based upon patterns in its "memory." If the words you type don't match up with one of the patterns it understands (and has an answer for), then it doesn't "understand." But the chatbot is always "learning." The phrases it doesn't understand today may be used to help the chatbot become better at understanding tomorrow.

Until then, try typing your question a different way. For example, instead of typing "I have an appointment at 7 AM tomorrow and want to reschedule it to Friday" just type "How do I reschedule my appointment."

If you don't find the answers you are looking for in the Quest Chat , you can:

• Access the FAQs, Guides, and Tutorials. You can either browse for a specific frequently asked question or search on key terms and find answers in the search results. You will also find printable quick reference guides and video tutorials that can help you with some common tasks.

• Send us a message. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.

If you need to chat with a real person, you can type "can I speak to a real person", "can I speak with a representative", or "can I speak with an agent" in Quest Chat. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST).

Yes. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST). Outside of agent hours, you can use Message Quest to send us a message.

Yes. You can fill out 1 of the following forms that sends a message directly to our customer support representatives:

• For questions about MyQuest, access the Message Quest form. While filling out this form, please specify a Reason for Contact, as it helps us get the message to the right support team.

• For questions about Appointment Scheduling, access the Appointment Scheduling Comments form.