I received a notification my lab test results are ready to view but I cannot see them. What should I do?

Try each step before proceeding to the next:

1 Refresh your browser. If your lab test results are not available, go to step 2.

For the best experience, please use the latest version of Microsoft Edge™, Chrome™ for Windows or Apple^® Safari^®.

2 On the Test Results page, if you see the Access your test results by verifying your identity message, you need to complete the identity verification process to receive your test results. This is a necessary step in protecting sensitive healthcare information online. The identity verification technology Quest uses verifies that a patient is a real person and that the patient is also who they say they are. Click the Verify my identity button to complete this process.

Please allow a full 24 hours for all of your lab test results to be delivered to your account. If 24 hours have passed, and your lab test results have not appeared, go to step 3.

3 If you have verified your identity and after 24 hours you're still unable to see your lab test results, under Results click Request help to contact us.