How do I establish a physician connection?

You can only message with physicians who are using Quanum EHR (our electronic health records platform). Ask your physician if he or she uses Quanum. If so, ask your physician to print or email you a MyQuest invitation (with a PIN number). When you have your MyQuest invitation, click the gear () icon on the Messages page or the plus () icon > Connect Physician on your mobile device to access the New Physician Connection dialog box where you can enter the 16-digit PIN number provided to you by your physician. Once completed, you and your physician can securely message each other.

Note: The 16-digit PIN number on the MyQuest invitation is only good for 28 days. If you do not create a MyQuest account within that time frame, you will need to request a new invitation letter.