Why am I not receiving my lab test results?

Sometimes incomplete or out-of-date demographic information gets sent with a lab test order. When this occurs, Quest Diagnostics can't always match a lab test result to your Quest Account, and in such cases, we can't send a lab test result to MyQuest. To ensure that we can match your lab test results to your Quest Account, do the following:

• Check and confirm your personal information. Check with your healthcare providers (primary care physician, specialists, Quest Patient Service Center, etc) to see if your personal information is current and up-to-date. Also, check your MyQuest User Information (located on the Account Settings page) to see if your account information matches the information that your healthcare providers have on file.

• Reverify your identity. If you recently changed your personal information or email address in MyQuest or in your Quest Account, you need to reverify your identity to continue receiving your lab test results.

After requesting your lab test results, a new item appears on your Activity and Results pages (for physician-ordered test result requests). The item on your Activity page indicates you requested a test result and the item on your Results page provides information about the status of that request.