Why do I need to verify my identity in MyQuest® before I can see my results?

Quest Diagnostics® uses identity verification to verify the identity of an individual in order to grant a patient appropriate access to healthcare records in a situation where they are not physically present. This is a necessary step in protecting sensitive healthcare information online. The identity verification technology Quest uses verifies that a patient is a real person and that the patient is also who they say they are.

If you choose not to verify your identity, you will continue to have access to your MyQuest® account, but you will not be able to view or receive results in your account until your identity is verified. Once your identity is verified, you will not need to verify your identity again unless your personal information and/or contact information changes (name, address, phone number, or email address).

To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics may use one or more of the following methods to verify your identity:

• Two-factor authentication (2FA). 2FA is a security method that requires 2 forms of identification, such as a password and a code texted to a mobile phone. When you registered for a MyQuest account, you set up a username and password. This password is the first method of identification. The second method of identification is a code that will be sent to the mobile phone number associated with your MyQuest account. 2FA is provided by Incode Technologies, Inc.

Requirements:

• A mobile phone number associated with your MyQuest account.

• A mobile phone with text messaging

• Document verification, facial recognition, and liveliness check. These security methods verify that your government-issued identification is real and then check your self-portrait (selfie) to make sure it is real (not a photograph) and then compare your selfie to your government issued ID. When these security methods are used together for identity verification it is called biometric identity verification (or biometric processing). Biometric processing services are provided by Incode Technologies.

Requirements:

• A mobile device (phone or tablet) with internet access and a camera

• A government-issued ID. This can be a driver's license, state ID, resident card, passport, or visa

Notes:

• Quest uses Incode Technologies, a third-party vendor, for patient ID verification

• Quest doesn't receive any photos of you or your ID

• The details you provide will be deleted 30 days after you're verified

• Quest does not share any protected health information (PHI) with identity verification services