Why do I have to answer questions about my identity to authorize Quest to send my lab test results to me?
To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics uses a technology called knowledge-based authentication (KBA) to verify that a patient is who they say they are. Our KBA solution is provided by LexisNexis®, a global leader in online security. Their data quality and question-generation algorithms are the industry gold standard. The purpose of KBA is to verify the identity of an individual in order to grant the appropriate access to healthcare records in a situation where they are not physically present. This is a necessary step in protecting sensitive healthcare information. The data used comes from a large compilation of public records and other commercially available data sources. The questions were designed based on that compiled data to generate random questions that only an individual can answer (to prevent guessing); things like the color of a car you owned some years ago, or the address of a town you lived in. This is why the questions are different than those used to reset a password. Different questions are presented on each attempt so that someone can’t read questions, look up answers, then come back and try again. No private records or credit data were used, nor does Quest Diagnostics have access to or save this information during any point in the verification process. Additionally, Quest Diagnostics does not share any protected health information (PHI) with the identity verification service.
Note: If you change your personal information or email address, you will need to reverify your identity if you want to continue to receive and view your lab test results.