What do I do if I am missing results in MyQuest®? Can I request them?
If your testing was ordered by your doctor, you should not need to request lab test results. Lab test results (performed by a Quest Diagnostics® laboratory) will be delivered to your doctor and your MyQuest® account as soon as they are ready.
First, go to the Test Results page. If you see the Access your test results by verifying your identity message, you need to complete the identity verification process to receive your test results. This is a necessary step in protecting sensitive healthcare information online. The identity verification technology Quest uses verifies that a patient is a real person and that the patient is also who they say they are. Click the Verify my identity button to complete this process.
If you've verified your identity, in the Recent Results section a card shows the status of your test. While Quest is still working on your tests, the card displays In progress, with the number of results that are completed and/or pending in the Status section.
If either of the following applies:
• You see the You don't have any lab results yet message, or
• You do see at least one lab result in the Recent Results section but it's been a week since we collected your sample,
click Request help and follow the instructions. After requesting your lab test results, a new item appears on your Results page with information about the status of that request.
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Note: When lab tests don't show up in MyQuest, it's often because incomplete or out-of-date personal information gets sent with a lab test order. When this occurs, Quest Diagnostics can't always match a lab test result to your MyQuest account, and then we can't send the result of that test to MyQuest. To ensure that we can match your lab test results to your MyQuest account, do the following: • Make sure your personal information in MyQuest is correct. Click the person ( • Check with your doctor (or other healthcare provider who ordered the test) to see if your personal information is current. If your information isn't up-to-date, they may have sent older information to Quest that doesn't match your information in MyQuest |
) icon > Account settings, and then click 
) icon if you need to make any updates. If you do make changes, you may have to complete the identity verification process again
