What do I do if I am missing results in my MyQuest account?

When this occurs, it is usually the result of incomplete, inconsistent, or inaccurate information being sent with the lab test. If the information does not exactly match the information in your MyQuest account, Quest Diagnostics will not be able to match your lab test result to your account.

It is important to make sure your personal information is exactly the same across all of your healthcare providers, including your primary care doctor, specialists, and Quest.

If you don’t receive your lab results 5 days after your specimen was collected, log into your MyQuest account, visit the Lab Results page and click the Don’t see your results? link. Next, follow the instructions to request your lab results.