I received an email asking me to preregister for my appointment, but when I tried to verify my identity, it says I am locked out. What do I do now?

If you entered your personal information three times, and it doesn't match the information on the lab order, the system locks you out for a few minutes. Once the lock-out is released, you can try again. If you have entered all your personal information correctly, and can't get past identity verification, you can visit the Quest Schedule Appointment page to make an appointment. Please be aware that scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.

Tip: If your name includes spaces, you may want to try entering your name without the space. For example, MaryLou for Mary Lou or WanChai for Wan Chai.