What’s New in MyQuest™

April 2020

Here are the new features and enhancements that are now available:

COVID-19 Antibody Test.This test checks for a type of antibody called immunoglobulin G (IgG) that is the result of past or recent exposure to COVID-19, also known as the novel coronavirus. The human body produces IgG antibodies as part of the immune response to the virus. It usually takes around 10 to 18 days to produce enough antibodies to be detected in the blood. Test results may help identify if you were previously exposed to the virus and, if exposed, can check whether or not your body has produced antibodies. For additional information, please review the test information in QuestDirect.

The Purchase Orders menu option and page is now named QuestDirect Orders. Additionally when you visit the QuestDirect Orders page, you will now find that your purchases are categorized into two tabs: 

Order History. This tab shows you all of your completed, expired or canceled orders.

Open Orders. This tab shows you all of the orders that you are not completed. For example, you have not yet visited a Quest patient service center to have your sample collected or you are waiting for your lab test results to be made available.

Improved Receipts. QuestDirect receipts have been improved to include refund information in the event that your order expires or you cancel your purchase.

Password eye. When you sign into your MyQuest acccount, you will now see a password eye. You can click or tap this icon to hide/show your password.

QuestDirect policy and procedures changes. When you now purchase testing from QuestDirect, be aware of these important changes:

Credit cards are now charged immediately upon clicking the PURCHASE button. Previously, your credit card was not charged until your results became available.

Note: Services purchased through QuestDirect are solely the patient’s financial responsibility and Quest is unable to bill your insurance—including Medicare or Medicaid.

Orders for testing now expire 60 days after purchase date. If your order expires, you will receive a refund. The refund amount will be your total purchase amount minus a non-refundable cancellation fee of $20 (which includes the fees charged by PWN and Quest Diagnostics administrative fees). Additionally, in some states, applicable taxes are non-refundable. Refunds are processed 7-14 business days after order expiration.

Canceled orders now refunded the total purchase amount minus a non-refundable cancellation fee of $20 (which includes the fees charged by PWN and Quest Diagnostics administrative fees). Additionally, in some states, applicable taxes are non-refundable. Refunds are processed within 7-14 business days after order cancellation.