What’s New in MyQuest™

April 2020

Here are the new features and enhancements that are now available:

QuestDirect policy and procedures changes. When you now purchase testing from QuestDirect, be aware of these important changes:

Credit cards are now charged immediately upon clicking the PURCHASE button. Previously, your credit card was not charged until your results became available.

Note: Services purchased through QuestDirect are solely the patient’s financial responsibility and Quest is unable to bill your insurance—including Medicare or Medicaid.

Orders for testing now expire 60 days after purchase date. If your order expires, you will receive a refund. The refund amount will be your total purchase amount minus a non-refundable cancellation fee of $20 (which includes the fees charged by PWN and Quest Diagnostics administrative fees). Additionally, in some states, applicable taxes are non-refundable. Refunds are processed 7-14 business days after order expiration.

Canceled orders now refunded the total purchase amount minus a non-refundable cancellation fee of $20 (which includes the fees charged by PWN and Quest Diagnostics administrative fees). Additionally, in some states, applicable taxes are non-refundable. Refunds are processed within 7-14 business days after order cancellation.